Managed File Transfer Specialist

Cass Information Systems, Inc.; Bridgeton, Northern (MO, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Cass Information Systems, Inc. seeks a Managed File Transfer (MFT) Specialist to set up and maintain file transfer connections for internal and external customers. The role coordinates with EDI, Infrastructure and Security teams to ensure data flows smoothly and issues are resolved promptly.

Responsibilities include monitoring MFT servers, performing maintenance, troubleshooting, and supporting onboarding of new customers. Strong communication and customer service skills are essential.

Qualifications

• Bachelor’s degree in computer science, information technology, or equivalent work experience.
• 1–3 years IT experience, preferably with file transfer protocols and networking.
• Experience with SFTP, FTPS, HTTPS, and AS2 is a plus.

Responsibilities

• Set up and maintain file transfer connections for internal and external customers.
• Monitor file transfer servers and perform routine maintenance and changes.
• Troubleshoot transmission issues and escalate as necessary.
• Coordinate with EDI, Infrastructure and Security teams to ensure accurate results.
• Provide on-call support for Incident Response as needed.
• Document MFT processes and develop reports for business units.
• Assist onboarding of new customers with connection setup, testing, and go-live.

Skills

MFT concepts

Problem solving

Communication skills

Customer service

Team collaboration

Education

Bachelor's degree in computer science or information technology

Tools

Windows Server

TCP/IP networking

PGP encryption

Job description

The Managed File Transfer (MFT) Specialist will set up and maintain file transfer connections for internal and external customers and ensure data travels through channels and processes efficiently. This position will be responsible for coordinating the process with various internal teams including Electronic Data Interchange (EDI) and Infrastructure and Security, to ensure accurate results and will troubleshoot transmission issues and escalate as necessary.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Responsible for managing assigned software products and associated hardware and operating systems relevant to the Managed File Transfer (MFT) function.
• Monitors, tracks, and maintains file transfer servers and the performance of related applications and takes action on changes as necessary; responds to application outages and performs routine maintenance on assigned applications; performs routine changes as assigned and according to change management procedures.
• Identifies, isolates, and troubleshoots issues and drives development of solutions.
• Assists with capacity planning to ensure application is scaled to meet current and projected capacities.
• Maintains version, patch, and security levels, in accordance with the strategic direction of the company.
• Performs task scheduling, data replication, and clean-up and ensures proper SSL/AS2 certificate management procedures are followed.
• Provides daily interaction with business partners, external trading partners, and development teams to solve problems in MFT process flows. Keeps customers informed with clear, timely updates throughout issue resolution.
• Supports onboarding of new internal and external customers, guiding them through connection setup, testing, and go-live with a focus on a positive customer experience.
• Documents MFT processes for trading partners, business partners, and internal teams.
• Develops and provides reports for business units or management.
• Provides on-call support for Incident Response as needed.
• Performs other duties as assigned.

SKILLS AND ABILITIES REQUIRED:

• Working knowledge of Managed File Transfer concepts and various file transfer protocols(SFTP, FTPS, HTTPS, AS2).
• Knowledge and an understanding of PGP encryption.
• Basic knowledge of networking (TCP/IP) and Windows Server Operating Systems.
• Strong problem solving and troubleshooting skills.
• Excellent verbal and written communication skills, including a professional and courteous phone presence.
• Must be strongly customer service oriented, taking ownership of customer issues through to resolution while remaining flexible and adaptable.
• Ability to build positive, professional relationships with internal teams, business partners, and external trading partners.

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:

• Bachelor’s degree in computer science, information technology, or a similar field or equivalent work experience.
• 1-3 years of Information Technology experience, preferably with File Transfer Protocols and Networking.

ABOUT OUR COMPANY

Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $94 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com .

Equal Opportunity Employer
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