MFT Support Engineer: Incident Resolver & On-Call

5 Star Recruitment; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A specialized recruitment agency seeks a Managed File Transfer (MFT) Support Engineer to handle critical incidents, resolve tickets independently, and provide customer support. The ideal candidate should have strong knowledge in Globalscape products, various file transfer protocols, and security measures. Skills in troubleshooting and scripting with Unix and PowerShell are essential. The role requires flexibility for shifts and on-call support, making excellent communication skills vital for success.

Qualifications

• Experience with Globalscape EFT or Managed File Transfer.
• Strong knowledge of SFTP, FTP, and other transfer protocols.
• Hands-on experience with DMZ and RAM configurations.

Responsibilities

• Resolve tickets without escalations as per SLA.
• Provide on-call support and work on shifts.
• Handle critical incidents independently.

Skills

Globalscape EFT

SFTP

Networking concepts

PowerShell scripting

Problem-solving

Communication skills

Tools

Putty

WinSCP

FileZilla

Job description

A specialized recruitment agency seeks a Managed File Transfer (MFT) Support Engineer to handle critical incidents, resolve tickets independently, and provide customer support. The ideal candidate should have strong knowledge in Globalscape products, various file transfer protocols, and security measures. Skills in troubleshooting and scripting with Unix and PowerShell are essential. The role requires flexibility for shifts and on-call support, making excellent communication skills vital for success.