Mexico Account Manager — Cross-Border Logistics

arrivelogistics.com; Chicago (IL); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and 401

401(k) matching

Relocation assistance

Casual dress code

Downtown Chicago, IL location

Employee resource groups and team-soc

Job summary

Arrive Logistics in Chicago, IL seeks an Account Representative to manage accessorials, awarded lanes, and offer management, driving operational excellence and profitability. You’ll coordinate with shippers, consignees, and carriers, analyze KPIs, and support QBRs to identify improvement opportunities and cost savings.

The role requires 2+ years in a 3PL or supply chain environment, strong communication, and a detail-oriented, proactive mindset in a fast-paced setup.

Qualifications

• Bachelor’s degree preferred.
• At least 2 years of experience in a 3PL or supply chain environment.
• Able to work in a fast-paced, high-pressure setting while multitasking.
• Excellent communication skills, both verbal and written, across teams.

Responsibilities

• Obtain pickup and delivery appointments and maintain data for the customer account.
• Communicate with carrier reps and customer contacts for scheduling and tracking updates.
• Manage accessorials with carrier partners and submit timely updates to customers.
• Monitor awards and discuss volumes with sales and customer when deviations occur.
• Keep the account profitable and take action to improve where needed.
• Collaborate with carriers to identify lanes with consistent capacity.
• Problem-solve with appropriate urgency or escalations to meet needs.
• Review customer KPIs and analyze trends for continuous improvement and savings.
• Understand FDA and SAGARPA processes where applicable during border operations.
• Effectively manage transloads and track efficiency to maximize profitability.
• Identify opportunities within customers' operations and implement solutions.

Skills

3PL experience

Cross-functional communication

Multitasking under pressure

Strong written/verbal communication

Education

Bachelor’s degree in a relevant field

Job description

Arrive Logistics in Chicago, IL seeks an Account Representative to manage accessorials, awarded lanes, and offer management, driving operational excellence and profitability. You’ll coordinate with shippers, consignees, and carriers, analyze KPIs, and support QBRs to identify improvement opportunities and cost savings.

The role requires 2+ years in a 3PL or supply chain environment, strong communication, and a detail-oriented, proactive mindset in a fast-paced setup.