Cross-Border Mexico Logistics Account Lead

arrivelogistics.com; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Casual dress code

Onsite gym

Relocation assistance

Paid holidays

Paid vacation

Wellness days

Parental leave

Referral program

Free parking

Job summary

Arrive Logistics in Austin, TX seeks an Account Manager to own daily operations for shipper accounts and serve as the main contact for customers. You will collaborate with Mexico and BD leadership, manage onboarding, and drive cross-border MX load execution to foster growth.

The role emphasizes customer service, relationship building, problem solving, and process improvement in a fast-paced 3PL environment. We offer a casual culture and strong benefits including relocation support.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 2+ years of operations experience in a 3PL or supply chain environment.
• Ability to thrive in a fast-paced, high-pressure environment while multitasking.
• Strong attention to detail, with a focus on accuracy and follow-through.
• Excellent communication skills, both verbal and written.
• Customer service and problem-solving oriented toward the customer experience.
• Proactive, with the ability to work independently and collaboratively to achieve results.
• Ability to improve processes and create efficiencies.

Responsibilities

• Collaborate with Mexico and BD leadership to create expansion strategies.
• Develop and execute plans to foster growth within your book of business.
• Serve as the primary contact for customers, building relationships and growth.
• Provide feedback to pricing on lanes, hit rates, and improvements.
• Assist in coordinating RFP execution with Executive Sponsors, Sales, and Pricing.
• Define onboarding requirements and ensure successful account setup.
• Gather information for onboarding and establish internal processes.
• Act as liaison between BD and Mexico team to meet expectations.
• Oversee full lifecycle of cross-border MX loads, including scheduling and docs.
• Deliver exceptional service and flawless execution to create positive impressions.
• Identify inefficiencies to monitor and improve account profitability.
• Drive volume consistency across accounts and coordinate transitions.
• Manage daily performance against KPIs.
• Resolve issues proactively to mitigate claims.
• Work with cross-border carrier teams to align load requirements.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Multitasking

Independent worker

Team collaboration

Education

Bachelor’s degree preferred

Job description

Arrive Logistics in Austin, TX seeks an Account Manager to own daily operations for shipper accounts and serve as the main contact for customers. You will collaborate with Mexico and BD leadership, manage onboarding, and drive cross-border MX load execution to foster growth.

The role emphasizes customer service, relationship building, problem solving, and process improvement in a fast-paced 3PL environment. We offer a casual culture and strong benefits including relocation support.