Metro Residential Programs Coordinator (Hybrid)

Commonwealth of Massachusetts; Waltham (MA); Hybrid; USD 74,000 - 106,000; Full time

Benefits offered by this job

Hybrid work schedule

Equal Opportunity Employer

Job summary

Department of Developmental Services in Massachusetts seeks a Metro Residential Services Program Coordinator based in Waltham to oversee Urban Youth internship activities and monitor QE/Quality of Life programs for MRS. You will provide technical assistance and collaborate with leadership to meet program requirements and improve resident outcomes.

The role involves on-the-job training, data review, and cross-agency liaison work to ensure services align with high-quality standards while fostering

Qualifications

• MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
• Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*
• II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*
• III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Responsibilities

• Coordinate and monitor Urban Youth internship program activities in order to ensure effective operations and compliance with program standards
• Provide technical assistance to Urban Youth program participants as well as internal MRS staff
• Respond to questions from agency staff and others in order to provide information concerning the Urban Youth program
• Provide on-the-job training and orientation for staff and participants of the Urban Youth program.
• Confer with management staff and other agency personnel in order to determine that program requirements are being met
• Serve as liaison to Human Rights Committee providing support and coordinator of meetings
• Develop and distribute annual human rights information to individuals and guardians on an annual basis
• Coordinate and monitor Quality of Life and QE programs for MRS in order to ensure program integrity and criteria are being met with the resources available
• Develop and implement procedures and guidelines to ensure these agency program objectives and goals are met
• Review and analyze homes visit meetings, including reviewing AMES books for completeness and accuracy
• Work collaboratively with the Metro Regional Director and Metro Residential Services Director to provide technical assistance to support MRS programs that help individuals reach their goals and improve their quality of life
• Provide on-the-job training on how services are to be provided to adhere to the high quality of service that is expected
• Develop and implement procedures to ensure program effectiveness
• Develop and implement procedures to prepare MRS for QE certification
• Develop and implement monthly program calendars for MRS as an agency as well as for the residential homes
• Liaison with various private, local and state agencies in order to exchange information and resolve problems
• Attend Diversity Committee meeting serving as member/chair
• Other duties as assigned

Job description

Department of Developmental Services in Massachusetts seeks a Metro Residential Services Program Coordinator based in Waltham to oversee Urban Youth internship activities and monitor QE/Quality of Life programs for MRS. You will provide technical assistance and collaborate with leadership to meet program requirements and improve resident outcomes.

The role involves on-the-job training, data review, and cross-agency liaison work to ensure services align with high-quality standards while fostering