Meter Coordinator

CENTRIC BUSINESS SYSTEMS; Owings Mills (MD); On-site; USD 36,000 - 54,000; Full time

Job summary

CENTRIC BUSINESS SYSTEMS is seeking a Meter Collector to support billing accuracy by collecting and recording meter data for customer devices. You will call customers, upload readings, and work with IT to ensure data tools connect to devices.

The role requires HS diploma, strong attention to detail, and proficiency with MS Office and ERP/ECM tools. You will generate reports and communicate effectively with customers in a fast-paced environment.

Qualifications

• HS Diploma or GED required.
• Strong attention to detail and accuracy in data collection.
• Excellent communication skills, both verbal and written.
• Proficiency with MS Office (Excel, Word, Outlook) and ERP/E‑Automate systems.
• Experience with ECM/Workflow software is a plus.
• Ability to multitask in a fast-paced environment.
• Ability to meet time-sensitive deadlines.

Responsibilities

• Complete daily meter collection assignments.
• Call customers to collect meter readings on non-networked devices.
• Upload/download meter readings using various software/tools.
• Coordinate with IT Helpdesk to link data collection tools to customer devices.
• Monitor and resolve data collection issues as they arise in daily operations.
• Support billing on service contracts after meters are recorded.
• Provide management and ad-hoc reports using Microsoft Excel.
• Communicate clearly with customers and colleagues in a courteous manner.
• Perform other duties as assigned.

Skills

Attention to detail

Communication skills

MS Office suite

E-Automate / ERP

ECM / Workflow software

Multitasking

Time‑sensitive deadlines

Education

HS Diploma or GED

Tools

MS Excel

MS Word

MS Outlook

E-Automate

ECM / Workflow tools

Job description

Purpose

The Meter Collector contributes to the timely and accurate billing of customers through the collecting and recording of data used to establish usage on supported office equipment.

Responsibilities

• Complete daily meter collection assignments
• Call customers to collect meter readings on non-networked devices
• Upload and download meter readings using various software/tools
• Work with internal IT Helpdesk to link data collection tools to customer devices
• Monitors daily “issue” reporting and takes appropriate corrective actions to resolve data collection issues
• Processes the billing on service contracts once valid meters are input
• Provide management and ad-hoc reports utilizing Microsoft Excel
• Effectively communicate with employees and interact with customers in a courteous and appropriate manner
• Other duties as assigned

Job Related Dimensions

• Strong attention to detail
• Strong communication skills – both verbal and written
• Proficiency in MS Office products (Excel, Word, MS Outlook).
• Proficiency in E-Automate or other similar ERP system
• Proficiency with ECM/Workflow software
• Ability to multitask
• Ability to work in fast paced environment with time sensitive deadlines

Qualifications

• HS Diploma or GED

Physical Demands & Work Environment

• Ability to sit at desk for prolonged periods of time.
• Ability to talk on the phone and work with various computer tools and applications.
• Ability to type and compose written communication in various forms.
• Ability to lift 20+lbs on occasion.
• Ability to work in fast paced environment