Bilingual Customer Service Representative

Rippling, Inc.; Fallbrook (CA); Presencial; USD 38 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, Dental, and Vision Insurance

401(k) with Employer Matching

Generous PTO Accrual

11 Paid Company Holidays

Opportunities for Growth

Collaborative & Supportive Team

Resumo da oferta

MeterNet LLC is a growing company providing utility sub-metering installations, service and billing for multi-family communities such as HOAs, condos and apartments. We are looking for a Customer Service Representative who is detail-oriented, customer-focused, and ready to provide top-notch support to our clients.

You will assist customers via live chat, phone and email, open and close accounts, process payments, and update account information.

Qualificações

• High school diploma or equivalent.
• At least one year of experience in customer service or a client-facing role.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) is preferred.

Responsabilidades

• Develop expert knowledge of our products, services, and systems.
• Assist customers via live chat, phone, and email, providing accurate information and resolving inquiries.
• Open and close accounts, process payments, and update account information.
• Respond to billing questions and troubleshoot issues.
• Escalate concerns to Tier II or management when needed.
• Document customer interactions and manage email inboxes.
• Support general office tasks such as scanning, filing, and mail services.
• Prepare reports and assist with administrative tasks as required.

Conhecimentos

Strong written communication

Strong verbal communication

Detail-oriented

Organized

Team player

Proactive mindset

Customer service skills

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

About MeterNet LLC

MeterNet is a growing company providing utility sub-metering installations, service and billing for multi-family communities such as HOAs, condos and apartments. We are a leader in the industry with relationships with prominent developers, community managers and service providers. Our experience billing tens of thousands of residents and servicing a variety of metering systems makes us a trusted partner for residential communities of all sizes. We are experiencing consistent growth and are looking for talented, dynamic teammates to join us in delivering the highest quality service to our clients. We are backed by a seasoned group of investors who are committed to building our team and supporting our continued growth and expansion.

Mission: Our vision is to consistently cultivate an industry reputation for excellent client service, transparency, and honesty. We strive to develop a team with high expectations combined with mutual respect and positivity. Our company culture is one where we care for one another, enjoy working hard together, and challenge each other to do better. We put the client first while also respecting the needs of our team and company. As we continue to expand our reach, we regularly look for ways to improve and question the status quo. MeterNet is a place where we can all grow professionally in an environment that elevates and supports each team member.

As we continue to grow, we’re looking for a Customer Service Representative who is detail-oriented, customer-focused, and ready to provide top-notch support to our clients.

What You'll Do:

• Developexpert knowledgeof our products, services, and systems.
• Assist customers vialive chat, phone, and email, providing accurate information and resolving inquiries.
• Open and close accounts, process payments, and update account information.
• Respond tobilling questionsand troubleshoot issues.
• Escalate concerns to Tier II or management when needed.
• Document customer interactions and manage email inboxes.
• Support general office tasks such as scanning, filing, and mail services.
• Prepare reports and assist with administrative tasks as required.

What We're Looking For:

• Proficiency in Microsoft Office Suite(Word, Excel, Outlook).
• Strongwritten and verbal communication skills.
• Detail-oriented, organized, and ateam player.
• Ability to effectivelycommunicate and problem-solvewith customers.
• A proactive mindset to improve processes and support best practices.

Education and Experience:

• High school diploma or equivalent.
• At least one year of experience in customer service, client facing role, or a related field.

Why Join MeterNet?

• Health, Dental, and Vision Insurance - Comprehensive coverage to support your well-being.
• 401(k) with Employer Matching - Plan for your future with company-supported savings.
• Generous PTO Accrual - Enjoy paid time off that grows with your tenure.
• 11 Paid Company Holidays - Extra time to relax and recharge.
• Opportunities for Growth - Be part of a company that invests in your professional development.
• Collaborative & Supportive Team - Work in a dynamic, fast-growing environment where your contributions matter.

Equal Employment Opportunity Statement

MeterNet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.