Meter Specialist

Documation, Inc.; San Antonio (TX); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous PTO

Parental leave

Quarterly bonuses

Paid holidays

401(k) match

Legal coverage

FSA/HSA options

Job summary

DOCUmation is seeking a Meters Specialist in San Antonio, TX. The role focuses on outbound calls and emails to obtain meter readings and to ensure devices report correctly in the system.

The ideal candidate has 2–3 years in customer service, strong phone and email etiquette, and proficiency with Outlook and Excel. E-Automate experience is a plus; HS diploma required.

Qualifications

• 2–3 years of customer service experience.
• Phone and e-mail etiquette.
• Knowledge of equipment and customers.
• Ability to work with minimal supervision.
• Clean, professional appearance.
• Proficiency with Outlook, Excel and other Microsoft applications; E-Automate experience is helpful.

Responsibilities

• Keying meter readings into E-Automate.
• Verifying if devices are reporting in the collection software.
• Collaborate with other departments to maintain equipment information.

Skills

Customer Service

Phone etiquette

Professional appearance

Education

High School Diploma or GED

Tools

E-Automate

Outlook

Excel

Job description

Position: Meters Specialist

Department: Allocated Admin

Reports To: DCA & Meters Supervisor

Salary Grade: DOE

FLSA Status: Full-Time / Non-Exempt / Hourly

Location: San Antonio, TX

Company Overview

DOCUmation is a privately-held technology solutions company that provides IT, print, and software-managed services to business and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Description

Primary responsibility involves outbound phone calls and e-mails to customers to obtain meter readings.

Responsibilities

• Keying meter readings into E-Automate
• Verifying if devices are reporting in collection software
• Work with other departments in maintaining and assessing equipment information

Experience & Required Skills

• Ideal candidate will offer 2-3 yrs. in Customer Service
• Phone and E-mail Etiquette
• Knowledge of Equipment and Customers
• Ability to Work with Minimal Supervision
• Clean/Professional Appearance
• Must be able to demonstrate proficiency with the following products and technology:
  • Outlook, Excel, and other Microsoft applications
  • Experience with E-Automate is helpful

Education & Certification

• High School Diploma or GED

Physical Requirements

• Ability to control computer and telephone keyboard
• Ability to comprehend printed and electronic documents
• Ability to regularly speak clearly so listeners can understand
• Ability to understand the speech of others
• Generous Paid Time Off (PTO) policy.
• Parental and caregiver leave.
• Quarterly bonuses for eligible positions.
• Paid holidays.
• 401(k) plan with employer match.
• Pre-paid legal coverage available
• FSA and HSA options

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.