Meter Specialist

DOCUmation; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Generous PTO

Tuition reimbursement

401(k) match

Paid holidays

Volunteer time off

Pre-paid legal

Job summary

DOCUmation in San Antonio, TX is seeking a Meters Specialist to perform outbound calls and emails to collect meter readings and maintain equipment data in our systems. The role reports to the Allocated Admin team and requires professional communication and accurate data entry.

Ideal candidates have 2–3 years in customer service, proficient with Outlook and Excel, and a basic knowledge of E-Automate. This is a full-time, non-exempt hourly position with benefits and a PTO policy.

Qualifications

• Minimum 2–3 years in customer service.
• Phone and email etiquette is essential.
• Excellent customer service skills required.

Responsibilities

• Key meter readings into E-Automate.
• Verify devices reporting in collection software.
• Collaborate with other departments to maintain equipment information.

Skills

Customer Service

Phone Etiquette

Email Etiquette

Microsoft Excel

E-Automate

Minimal Supervision

Professional Appearance

Education

High School Diploma or GED

Tools

Outlook

Excel

E-Automate

Job description

• Excellent Customer Service Skills

Position: Meters Specialist

Department: Allocated Admin

Reports To: DCA & Meters Supervisor

Salary Grade: DOE

FLSA Status: Full-Time / Non-Exempt / Hourly

Location: San Antonio, TX

Company Overview

DOCUmation is a privately-held technology solutions company that provides IT, print, and software-managed services to business and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Description

Primary responsibility involves outbound phone calls and e-mails to customers to obtain meter readings.

Responsibilities

• Keying meter readings into E-Automate
• Verifying if devices are reporting in collection software
• Work with other departments in maintaining and assessing equipment information

Experience & Required Skills

• Ideal candidate will offer 2-3 yrs. in Customer Service
• Phone and E-mail Etiquette
• Excellent Customer Service Skills
• Knowledge of Equipment and Customers
• Ability to Work with Minimal Supervision
• Clean/Professional Appearance
• Must be able to demonstrate proficiency with the following products and technology:
  • Outlook, Excel, and other Microsoft applications
  • Experience with E-Automate is helpful

Education & Certification

• High School Diploma or GED

Physical Requirements

• Ability to control computer and telephone keyboard
• Ability to comprehend printed and electronic documents
• Ability to regularly speak clearly so listeners can understand
• Ability to understand the speech of others

Benefits

• Generous Paid Time Off (PTO) policy.
• Parental and caregiver leave.
• Tuition reimbursement.
• Quarterly bonuses for eligible positions.
• Paid holidays.
• 401(k) plan with employer match.
• Paid Volunteer Time Off (VTO)
• Pre-paid legal coverage available
• FSA and HSA options

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.