AMI Operations Leader: Drive Metering & Billing Excellence

NiSource Inc.; Columbus (OH); On-site; USD 133,000 - 200,000; Full time

Job summary

NiSource Inc. is seeking a Manager for Advanced Metering Systems Operations in Columbus, OH.

You will lead the performance, reliability, and continuous improvement of AMI, MDMS, and Meter-to-Cash processes, coordinating configuration, testing, monitoring, and long-term management of metering technologies. You will supervise employees and contractors, drive data quality and process standardization, and ensure timely meter reads and billing determinants.

Qualifications

• Bachelor's Degree in Engineering, Information Systems, Computer Science, Business, or related field or equivalent work experience.
• 4–6 years experience in utility operations, advanced metering, Meter-to-Cash, or related function.
• Demonstrated leadership managing employees, specialists, analysts, engineers, contractors, or cross-functional teams.
• Experience leading system implementations, operational improvements, or organizational change initiatives.
• Experience establishing and managing performance measures, budgets, vendors, and contractor relationships.
• Working knowledge of AMI, MDMS, meter-reading technologies, and related interfaces.
• Ability to identify, communicate escalation, and resolve complex operational and technical issues.
• Knowledge of utility regulations, internal controls, and compliance requirements.

Responsibilities

• Lead daily operation and long-term management of AMI, MDMS, meter applications, and related metering technologies.
• Ensure timely delivery of meter reads and billing determinants to customer and billing systems.
• Oversee system health monitoring, issue remediation, and escalation.
• Direct testing, approval, and implementation of software/configuration changes across AMI and MDMS.
• Lead continuous-improvement initiatives to standardize processes and improve data quality.
• Develop and report key operational and customer performance metrics, with corrective action plans.
• Foster cross-functional partnerships to resolve issues and implement operational changes.
• Coordinate field remediation and vendor repair, replacement, and return-material-authorization processes.
• Provide regulatory, audit, and internal control support with Sarbanes-Oxley considerations.
• Lead projects and transformations within scope, schedule, budget, and readiness.

Skills

Leadership

AMI knowledge

MDMS experience

Project management

Analytical skills

Stakeholder management

Microsoft Office

Education

Bachelor's Degree in Engineering/IS/CS/Business

Master's Degree (preferred)

Tools

AMI head-end systems

MDMS platforms

Customer Information Systems

Job description

NiSource Inc. is seeking a Manager for Advanced Metering Systems Operations in Columbus, OH.

You will lead the performance, reliability, and continuous improvement of AMI, MDMS, and Meter-to-Cash processes, coordinating configuration, testing, monitoring, and long-term management of metering technologies. You will supervise employees and contractors, drive data quality and process standardization, and ensure timely meter reads and billing determinants.