Meter Services Technician III

Cobb County Government; Marietta (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

Cobb County Government’s Water Department is seeking a Field Service Tech III to lead a crew, guide daily meter operations, and coordinate with supervision on work priorities. You will investigate customer complaints, read meters, and support billing processes.

The ideal candidate has a High School Diploma or GED, three years of meter maintenance experience, a valid Driver's License, and Confined Space certification; must perform heavy physical work in challenging conditions.

Qualifications

• High School Diploma or GED.
• Three years of experience repairing and maintaining water meters.
• Valid Driver's License.
• Confined Space certification.
• Ability to exert heavy physical effort in demanding conditions (lifting up to 100 pounds).

Responsibilities

• Provide lead guidance, direction and training to assigned co-workers; confers with supervisor to obtain direction regarding work assignments and priorities; monitors status of work in progress and inspects completed work; confers with co-workers; assists with complex and problem situations; and provides technical expertise.
• Investigates and resolves customer complaints regarding meters, water leaks, pressure and high bills; checks meters for water leakage, proper operation, and illegal water taps; calibrates meters as needed.
• Locates and reads commercial water meters; records meter data; downloads/uploads meter data for billing; maintains related documentation.
• Repairs water service lines; locates and digs up lines; determines repair techniques.
• Utilizes electronic radio transmitters (ERTS) for reading commercial meters; troubleshoots connectivity; installs software updates; escalates issues as necessary.
• Performs related duties: uploads/downloads meter reading data for contractors; sorts service orders; serves as dispatcher; and crew chief when required.

Job description

This position is vital to the daily operations of the Water System. Our Water Field Service Tech IIIs provide lead guidance, direction and training to subordinate. This position also confers with supervision regarding work assignments, investigates and resolves customer complaints, oversees Commercial Meter truck, and test meters.

Provides lead guidance, direction and training to assigned co-workers: confers with supervisor to obtain direction regarding work assignments and priorities; monitors status of work in progress and inspects completed work; confers with co-workers; assists with complex and problem situations; and provides technical expertise.

Investigates and resolves customer complaints regarding meters, water leaks, pressure and high bills: checks meters for water leakage, proper operation, and illegal water taps; pumps water from meter boxes; determines source of leaks; reports leaks to property owner and/or supervisor; repairs or rebuilds water meters; calculates flow rates; and calibrates as needed.

Locates and reads commercial water meters as assigned: descends into vault; pumps water from meter boxes; records meter data and confirms accuracy of readings; downloads and uploads meter data between portable device and computer system for use in billing of accounts; and maintains related documentation.

Repairs water service lines: locates and digs up water service lines to determine nature of leak; and determines most effective technique for repairing lines.

Utilizes electronic radio transmitters (ERTS) for reading commercial meters: troubleshoots connectivity and other issues; conducts spot tests to ensure the accuracy of data collected; installs updates to the software; and elevates hardware or software problems to the appropriate support personnel as necessary.

Performs related duties as needed: uploads and downloads meter reading data for contractors; sorts service orders into correct routes; serves as dispatcher; and serves as crew chief, etc.

Minimum Qualifications

High School Diploma or GED required; supplemented by three years of experience repairing and maintaining water meters. Must possess and maintain a valid Driver's License. Must possess and maintain Confined Space certification. Tasks require the ability to exert heavy physical effort in heavy work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds); may occasionally involve heavier objects and materials (up to 100 pounds).

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, confined spaces, machinery, vibrations, traffic hazards, bright/dim lights, or water hazards.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.