Meter Services Technician III

Cobb County Government; Georgia; On-site; USD 52,000 - 75,000; Full time

Job summary

Cobb County Government seeks a Water Field Service Tech III to lead a team, read and repair commercial water meters, and resolve customer issues related to leaks and billing. The role involves coordinating with supervision, directing field crews, and ensuring accurate meter data collection and reporting.

The position requires a high school diploma or GED, three years in meter repair, a valid driver’s license, and a Confined Space certification.

Qualifications

• High school diploma or GED required with three years of meter repair/maintenance experience.
• Valid Driver's License required and maintained.
• Confined Space certification required and maintained.
• Physical ability to perform heavy labor (20–100 lbs) as needed.

Responsibilities

• Provide lead guidance, direction and training to assigned co-workers and coordinate with supervisor on work priorities.
• Investigate and resolve meter, water leak, and high-bill complaints; calibrate meters as needed.
• Locate, read and manage commercial water meters; download/upload data for billing and documentation.
• Repair water service lines and determine best repair methods.
• Use electronic radio transmitters (ERTS) for meter reads and troubleshoot connectivity; escalate issues as needed.
• Serve as dispatcher and crew chief, overseeing route organization and field distribution.

Skills

Leadership

Meter reading

Problem solving

Coaching/training

Education

High School Diploma or GED

Confined Space certification

Job description

This position is vital to the daily operations of the Water System. Our Water Field Service Tech IIIs provide lead guidance, direction and training to subordinate. This position also confers with supervision regarding work assignments, investigates and resolves customer complaints, oversees Commercial Meter truck, and test meters.

Provides lead guidance, direction and training to assigned co-workers: confers with supervisor to obtain direction regarding work assignments and priorities; monitors status of work in progress and inspects completed work; confers with co-workers; assists with complex and problem situations; and provides technical expertise.

Investigates and resolves customer complaints regarding meters, water leaks, pressure and high bills: checks meters for water leakage, proper operation, and illegal water taps; pumps water from meter boxes; determines source of leaks; reports leaks to property owner and/or supervisor; repairs or rebuilds water meters; calculates flow rates; and calibrates as needed.

Locates and reads commercial water meters as assigned: descends into vault; pumps water from meter boxes; records meter data and confirms accuracy of readings; downloads and uploads meter data between portable device and computer system for use in billing of accounts; and maintains related documentation.

Repairs water service lines: locates and digs up water service lines to determine nature of leak; and determines most effective technique for repairing lines.

Utilizes electronic radio transmitters (ERTS) for reading commercial meters: troubleshoots connectivity and other issues; conducts spot tests to ensure the accuracy of data collected; installs updates to the software; and elevates hardware or software problems to the appropriate support personnel as necessary.

Performs related duties as needed: uploads and downloads meter reading data for contractors; sorts service orders into correct routes; serves as dispatcher; and serves as crew chief, etc.

Minimum Qualifications

High School Diploma or GED required; supplemented by three years of experience repairing and maintaining water meters. Must possess and maintain a valid Driver's License. Must possess and maintain Confined Space certification. Tasks require the ability to exert heavy physical effort in heavy work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds); may occasionally involve heavier objects and materials (up to 100 pounds).

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, confined spaces, machinery, vibrations, traffic hazards, bright/dim lights, or water hazards.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.