Meter Data & Dispatch Specialist

City of Fort Worth; Fort Worth (TX); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical, Dental, Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth invites applications for an Account Technician to support the accuracy of water billing and account records. You will validate customer information in billing systems, dispatch and track work orders, and ensure meter data quality across multiple software platforms.

Join a team that emphasizes data-driven problem solving, dispatch coordination, and collaboration with field crews and billing staff while contributing to city service excellence.

Qualifications

• Associate’s degree with major course work in accounting, finance, business administration, or related fields
• One (1) year of experience in customer service, data entry, account maintenance, work order processing or related administrative support

Responsibilities

• Dispatch work orders to field staff; investigate, route, and prioritize service requests throughout the service area
• Monitor system-generated reports to detect and respond to system issues, missing or incorrect data, or service discrepancies
• Review, enter, and maintain account, meter, and service data in multiple software systems
• Generate and track work orders for service requests, account corrections, and field investigations
• Perform data quality checks to ensure meter readings used for billing and account information is accurate, complete, and properly documented
• Collaborate with field crews, billing teams, and water development staff to ensure accurate meter readings and service records
• Review Geographical Information System and utility maps to confirm the location of meter-related infrastructure
• Participate in training new staff and supporting special projects involving meter data and customer analytics
• Support special projects, audits, and process improvements as assigned

Job description

The City of Fort Worth invites applications for an Account Technician to support the accuracy of water billing and account records. You will validate customer information in billing systems, dispatch and track work orders, and ensure meter data quality across multiple software platforms.

Join a team that emphasizes data-driven problem solving, dispatch coordination, and collaboration with field crews and billing staff while contributing to city service excellence.