Assistant Field Operations Supervisor

The City of Fort Worth; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth is seeking an Assistant Field Operations Supervisor for the Meter Services Section. The role oversees field activities related to AMI systems, meter installation, replacement, repair, testing and reading, and manages a team of employees.

Collaboration with other divisions and agencies is required. Qualifications include a HS diploma, 3 years in water field operations, and the ability to obtain a TCEQ Class C license within a year.

Qualifications

• HS diploma or GED required.
• Three (3) years of increasingly responsible experience in water field construction, maintenance, repair, or operational activities.
• Possession or ability to attain TCEQ Class C Water Distribution Operator license within a year.
• Valid Texas Driver's License required.

Responsibilities

• Supervise staff, prioritize and assign work, conduct evaluations, ensure training and policy adherence.
• Develop and document training, policies, and procedures.
• Oversee all field activities using work order data and reports.
• Respond to complex customer inquiries and emergencies with exceptional service.
• Manage special projects, contracts, and contractors.
• Generate reports and analyze data to inform operations.

Skills

Staff supervision

Customer service

Data analysis

Training development

Education

High school diploma/GED

TCEQ Class C Water Distribution Operator license (within 1 year)

Valid Texas Driver's License

Tools

GIS

AMR/AMI systems

AS400-Cisco

Job description

Workdays & Hours: Monday – Friday 7:30am-4:30pm (1 st Shift)

Monday – Friday 1:00pm-9:30pm (2 nd shift)

Must be available to work weekends and holidays with the possibility of no advance notice. On-call availability required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth Water Department is currently in need of an Assistant Field Operations Supervisor in the Meter Services Section. This individual will be responsible for overseeing all field activities related to the maintenance of Advanced Metering Infrastructure (AMI) system, water meter installation, replacement, repair, testing and reading, as well as managing a team of employees. The role includes overseeing meter investigations, maintenance, new development, revenue recovery, survey inventory, delinquency, and large meter exchange/testing. This position will also need to coordinate activities with other divisions, outside agencies, and the general public. As a key member of the team, this individual will also offer support to upper management on more complex matters. The ideal candidate for this position will be dedicated, experienced, and highly motivated, as the job requires working in a fast-paced environment where quick response to customer inquiries is crucial.

Minimum Qualifications:

• High school diploma/GED
• Three (3) years of increasingly responsible experience in water field construction, maintenance, repair, or operational activities
• Possession or ability to attain TCEQ Class C Water Distribution Operator license within a year
• Valid Texas Driver's License

Preferred Qualifications:

• Water Utility Knowledge and Experience
• Project/Contract Management Experience
• Experience working with Geographic Information Systems (GIS)
• Familiar with billing software such as AS400-Cisco
• Knowledge in Automated Meter Reading (AMR) or Advanced Metering Infrastructure (AMI) system
• RF/Wireless Technology, Sensus FlexNet AMI and Meter Data Management System (MDMS)

The Assistant Field Operations Supervisor job responsibilities include:

• Supervise staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintain a healthy and safe working environment; encouraging and recognizing employees, and making hiring, termination, and disciplinary decisions or recommendations
• Develop and document training, policies, and procedures
• Oversee all field activities using work order data and reports
• Respond and resolve complex and escalated customer inquiries, including internal customers, responding to emergencies and after-hours customer issues, all while providing exceptional customer service
• Manage special projects, contracts, and contractors
• Generate daily and monthly reports, analyze data and statistics, and utilize data for day-to-day operations, including decision-making
• Develop and implement best practices to improve operational efficiency
• Research new industry processes and equipment for potential implementation Collaborates with others to research trends, data and other records to gain knowledge of equipment and machinery, and inspects and investigates problem areas within the system for possible remedies
• Monitor and track individual driver, safety training, and vehicle usage, handle accident/injury reporting, and obtain the necessary services
• Schedule vehicle preventative maintenance, review monthly reports on vehicle expenditures and verify the information and reconcile information, as necessary

Working Conditions and Physical Demand

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting; depending on assignment. Incumbents may be exposed to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, intense noises, gases, vibrations, chemicals, oils and workspace restrictions.

Medium work – Depending on assignment, positions in this class typically exert up to 50pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 poundsof force constantly having to move objects.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The City of Fort Worth’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.