Account Technician - Meter Services

City of Fort Worth; Fort Worth (TX); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical, Dental, Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth invites applications for an Account Technician to support the accuracy of water billing and account records. You will validate customer information in billing systems, dispatch and track work orders, and ensure meter data quality across multiple software platforms.

Join a team that emphasizes data-driven problem solving, dispatch coordination, and collaboration with field crews and billing staff while contributing to city service excellence.

Qualifications

• Associate’s degree with major course work in accounting, finance, business administration, or related fields
• One (1) year of experience in customer service, data entry, account maintenance, work order processing or related administrative support

Responsibilities

• Dispatch work orders to field staff; investigate, route, and prioritize service requests throughout the service area
• Monitor system-generated reports to detect and respond to system issues, missing or incorrect data, or service discrepancies
• Review, enter, and maintain account, meter, and service data in multiple software systems
• Generate and track work orders for service requests, account corrections, and field investigations
• Perform data quality checks to ensure meter readings used for billing and account information is accurate, complete, and properly documented
• Collaborate with field crews, billing teams, and water development staff to ensure accurate meter readings and service records
• Review Geographical Information System and utility maps to confirm the location of meter-related infrastructure
• Participate in training new staff and supporting special projects involving meter data and customer analytics
• Support special projects, audits, and process improvements as assigned

Job description

Pay Range:

$18.98 - $23.72/hr.

Job Posting Closing on:

Monday, October 5, 2026

Workdays & Hours

• Monday – Friday 9:30am – 6:30pm
• Monday – Friday 7:00am – 4:00pm
• Some overtime and weekends

Benefits for this position include:

11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

Do you have a keen eye for detail and a passion for data-driven problem solving? Join the Meter Services team within Fort Worth’s Customer Care Division and play a key role in advancing the City’s smart water technology.

The City of Fort Worth is seeking a detail-oriented, customer-focused Account Technician to support the accuracy of water billing and account records. This position plays an important role as a software end-user in validating customer account information, dispatching and processing work orders, and ensuring accurate meter-related data in the City’s billing and service systems.

Why Join Us?

• Work with leading-edge smart water technologies in a growing, future-focused utility.
• Be part of a mission-driven team improving public service and operational accuracy.
• Enjoy a structured yet collaborative environment that values technical skills and innovation.
• Opportunities to grow your career through hands-on experience and cross-department collaboration.

Minimum Qualifications

• Associate’s degree with major course work in accounting, finance, business administration, or related fields
• One (1) year of experience in customer service, data entry, account maintenance, work order processing or related administrative support

Preferred Qualifications

• Experience with AMI systems, especially RNI and MDMS platforms
• Familiarity with billing systems, customer relations management software, or other asset/work order management platforms
• Background in data entry, work order or invoice QA/QC, and record keeping
• Bilingual in English and Spanish is a plus
• Experience in dispatching, service coordination, or queue management in an in-office environment

The Account Technician Job Responsibilities Include

• Dispatch work orders to field staff; investigate, route, and prioritize service requests throughout the service area
• Monitor system-generated reports to detect and respond to system issues, missing or incorrect data, or service discrepancies
• Review, enter, and maintain account, meter, and service data in multiple software systems
• Generate and track work orders for service requests, account corrections, and field investigations
• Perform data quality checks to ensure meter readings used for billing and account information is accurate, complete, and properly documented
• Collaborate with field crews, billing teams, and water development staff to ensure accurate meter readings and service records
• Review Geographical Information System and utility maps to confirm the location of meter-related infrastructure
• Participate in training new staff and supporting special projects involving meter data and customer analytics
• Support special projects, audits, and process improvements as assigned

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non‑merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.