Meters Specialist

conservicecareers; Utah; Hybrid; USD 22,000 - 31,000; Full time

Job summary

conservicecareers is seeking a Meter Specialist in the Meters department. The position is hybrid, with in-office days Tuesday, Wednesday, and Thursday, and a wage of $19.40 per hour.

You will handle ZenDesk tickets, provide explanations to clients, and assist with invoicing and work-order questions from NetSuite. The role involves troubleshooting consumption issues, providing DIY install support, and contributing to knowledge documentation.

Qualifications

• Ability to prioritize important and urgent work to meet deadlines.
• Able to solve a range of repeating issues.
• Able to independently analyze and reason to make unaided decisions.
• Desire to develop technical and or Account skills for progression.

Responsibilities

• Accept ZenDesk tickets in a FIFO queue.
• Offer cause and effect explanations to clients for concerns they have.
• Answer invoicing questions or WO status questions from NetSuite.
• Provide self-help documentation for properties to troubleshoot their own issues.
• Troubleshoot high/low consumption issues.
• Troubleshoot DC/Repeater issues.
• Provide DIY install support and documentation.
• Provide feedback on knowledge documents to improve clarity and speed resolution.
• Provide feedback on repeating trends that could be automated or escalated to product and technology teams.
• Follow up with Conservice team members to ensure that solutions are found.
• Organize workload by filtering previously accepted tickets based on priority.
• Organize and track information to effectively prioritize work.
• Resolve or delegate client issues to relevant teams within 4 hours.
• Follow-up with other teams to ensure that solutions are being found.
• Other duties as assigned by leadership.

Skills

Prioritization

Analytical thinking

Independent decision making

Resilience under pressure

Education

CRM exposure

Job description

Meter Specialist

Department: Meters

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Wage: $19.40

Overview

Meter Specialists act as the frontline support function of the Billing & Account Management teamsas well as client corporate or regional contacts. Meter Specialists work to resolve low-level concerns as they relate to submetering and the Meters department. These issues include, but are not limited to, questions surrounding Invoice , WO, Scheduling and Estimate questions, along with some basic product troubleshooting steps.

Responsibilities

• Accept ZenDesk tickets in a First-in-First-out method (FIFO)
• Offer cause and effect explanations to clients for concerns that they have
• Answer any Invoicing questions or WO status questions from NetSuite
• Provide Self-help documentation for Properties to troubleshoot their own issues
• Troubleshoot high/low consumption issues
• Troubleshoot DC/Repeater issues
• Provide DIY install support and documentation
• Provide feedback on knowledge documents to improve clarity and speed resolution
• Provide feedback on repeating trends that could be automated or escalated to product and technology teams
• Following up with Conservice team members to ensure that solutions are found
• Organizing workload by filtering previously accepted tickets based on priority
• Organize and track information to effectively prioritize work
• Resolve or delegate client issues to relevant teams within 4 hours
• Follow-up with other teams to ensure that solutions are being found
• Other duties as assigned by leadership

Qualifications

• Ability to prioritize important and urgent work to meet deadlines
• Able to solve a range of repeating issues
• Able to independently analyze and reason to make unaided decisionsDesire to develop technical and or Account skills for progression
• Talent to stay positive and productive under pressure

Education & Experience

• Client facing role
• Exposure to CRM technology solutions