Manufacturing Systems Support Technician

Surge Staffing; Lafayette (IN); On-site; USD 55,000 - 65,000; Full time

Job summary

Surge Staffing is seeking a Manufacturing Systems Support Technician to provide technical support for computer systems, manufacturing equipment, production workstations, and related IT within a manufacturing environment.

The ideal candidate will help maintain hardware, software, network connectivity, manufacturing applications, and automated equipment to keep production running with minimal downtime. Strong IT/manufacturing background is preferred.

Qualifications

• Associate degree or equivalent work experience in IT/manufacturing tech.
• Experience supporting computer systems in a manufacturing/industrial environment.
• Experience with automated assembly processes, preferably in automotive manufacturing.
• Basic PLC troubleshooting and programming experience.
• Basic robotic troubleshooting and programming experience (3-axis and 6-axis).
• Knowledge of Windows and Microsoft Office/M365.
• Understanding of TCP/IP, DNS, DHCP, Ethernet.

Responsibilities

• Provide technical support for manufacturing systems, automated equipment, production workstations, and related devices.
• Install, configure, maintain, and troubleshoot manufacturing software, OS, and hardware.
• Support MES/ERP systems and production reporting applications.
• Respond to production support requests and resolve system issues affecting operations.
• Troubleshoot network connectivity for manufacturing equipment and industrial components.
• Perform software updates, equipment replacements, backups, and preventive maintenance.
• Maintain documentation for configurations, procedures, and inventories.
• Assist with implementing new manufacturing technologies and process improvements.
• Support data collection systems and automation interfaces.
• Escalate complex issues to engineering or vendors as needed.
• Follow safety, quality, cybersecurity, and regulatory standards.

Skills

Analytical skills

Troubleshooting

Problem-solving

Communication skills

Team collaboration

Education

Associate degree in Information Technology

Associate degree in Computer Technology

Associate degree in Manufacturing Technology

Industrial Technology

Tools

MES

ERP systems

Windows OS

Networking basics

Job description

Manufacturing Systems Support Technician

Pay: $55,000–$65,000 annually
Schedule: 1st Shift
Job Type: Full-Time

Job Summary

We are seeking a Manufacturing Systems Support Technician to provide technical support for computer systems, manufacturing equipment, production workstations, and information technology within a manufacturing environment.

This position will help maintain hardware, software, network connectivity, manufacturing applications, and automated equipment to keep production running efficiently and minimize downtime.

The ideal candidate will have a background in IT, manufacturing systems, industrial technology, or automation and enjoy troubleshooting technical issues in a hands‑on manufacturing environment.

Responsibilities

• Provide technical support for manufacturing systems, automated equipment, production workstations, barcode scanners, label printers, industrial PCs, and related equipment.
• Install, configure, maintain, and troubleshoot manufacturing software, operating systems, and hardware.
• Support Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP) systems, and production reporting applications.
• Respond to production support requests and resolve system issues affecting manufacturing operations.
• Troubleshoot network connectivity for manufacturing equipment, including switches, wireless devices, and industrial network components.
• Perform software updates, equipment replacements, system backups, and preventive maintenance.
• Work with Production, Engineering, Quality, and IT teams to resolve technical issues and improve system performance.
• Maintain documentation for system configurations, troubleshooting procedures, and equipment inventories.
• Assist with the implementation of new manufacturing technologies, equipment upgrades, and process improvements.
• Support data collection systems, handheld devices, printers, and automation interfaces.
• Escalate complex technical issues to Engineering, vendors, or senior IT personnel when necessary.
• Follow company safety, quality, cybersecurity, and regulatory standards.

Qualifications

• Associate degree in Information Technology, Computer Technology, Manufacturing Technology, Industrial Technology, or a related field, OR equivalent work experience.
• Experience supporting computer systems in a manufacturing or industrial environment.
• Experience with automated assembly processes, preferably in automotive manufacturing.
• Basic PLC troubleshooting and programming experience.
• Basic robotic troubleshooting and programming experience, including 3-axis and 6-axis robots.
• Knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Ethernet.
• Experience troubleshooting hardware, software, and peripheral devices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience supporting MES or ERP systems.
• Familiarity with industrial networking.
• Experience with PLCs and automation equipment.