Merchant Training Representative

Wausau Financial Systems; Fort Worth (TX); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare (Medical, Dental, Vision)

PTO, Volunteer Time Off, Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Fertility Treatment, Adoption and Surğ

Descripción de la vacante

Deluxe Corporation is seeking a front-line Customer Support Specialist in Fort Worth, TX. You will handle inbound calls from merchants and sales representatives, guide them through equipment setup, and ensure proper operation of all devices.

Ideal candidates have HS/GED, excellent communication, and the ability to manage multiple inquiries in a fast-paced environment. Prior call center experience and familiarity with POS equipment are a plus; bilingual English/Spanish is beneficial.

Formación

• HS/GED.
• Ability to speak clearly and listen actively.
• Capable of handling multiple inquiries in a fast-paced environment.
• Basic proficiency with computers, including navigating web browsers, email and common software such as Microsoft Office.

Responsabilidades

• Be the primary contact for merchants and sales representatives; set up and train on equipment, ensure proper operation.
• Handle escalated technical issues and track daily work items; manage multiple ticket queues as needed; stay informed on product updates.

Conocimientos

Clear communication

Active listening

Multi-tasking

Computer literacy

Educación

Associate's degree

Herramientas

POS equipment knowledge

Descripción del empleo

Why Join Us

Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.

We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

We offer competitive benefits starting on day one, designed to support your life both in and out of work.

42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Contact and accept incoming calls from merchants and sales representatives to set up and download equipment. Train the merchant on the equipment functions and ensure the equipment is operating correctly. Review orders to ensure mistakes are caught and resolved prior to completion. Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps .

Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly

Handle escalated technical issues by providing an effective resolution

Track and report daily work items

Work multiple ticket queues and other department functions as needed

Maintain knowledge of current and new products, as well as industry changes

Basic Qualifications:

• HS/GED
• Ability to speak clearly and listen actively.
• Capable of handling multiple inquiries in a fast-paced environment
• Basic proficiency with computers, including navigating web browsers, email and common software such as, Microsoft office suite.

Preferred Qualifications:

• Associate's degree
• 2 years of call center experience involving customer service, tech support and knowledge of credit card processing
• Working knowledge of Point of Service (POS) equipment installation and operation
• Bilingual (English/Spanish) is beneficial
• Ability to present complex technical information to a non-technical audience
• Compelling and articulate speaker in a variety of settings
• Expert problem-solver who completes quality work on time
• Possesses excellent organizational skills and is comfortable communicating with internal and external customers via email
• Understands technology and can grasp challenging technical issues
• Dependable and remains flexible to support schedule changes to meet business needs and goals
• Internal candidates must be meeting or exceeding all current departmental standards

Additional Basic Qualifications:

• Must be 18 years of age or older

Benefits

Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan

-Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .