Technical Support I

Wausau Financial Systems; Fort Worth (TX); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Healthcare

Paid Time Off

Retirement Plan

Employee Stock Purchase Plan

Disability Insurance

Family Planning Assistance

Tuition Reimbursement

Résumé du poste

Deluxe Corporation is seeking a customer support specialist to take and resolve calls, troubleshoot issues, and deliver effective solutions that boost customer satisfaction.

The role involves assisting merchants, opening and closing tickets, guiding users through diagnostic steps, and collaborating with colleagues and programmers to resolve problems while maintaining a professional, client-focused approach.

Qualifications

• HS/GED required.
• Experience in technical or customer service or related support preferred.
• Proficient with Microsoft Office Suite or related software.

Responsabilités

• Take and resolve customer calls ensuring issues are addressed efficiently and effectively.
• Fields support calls from merchants by opening, notating, and completing trouble tickets.
• Consults with users to determine steps to identify and resolve problems.
• Guides users through diagnostic and troubleshooting processes with tools or verbal instructions.
• Collaborates with staff to research and resolve problems.
• Collaborates with programmers to explain errors and resolve or recommend corrections.

Connaissances

Technical support

Customer service

Microsoft Office

Communication skills

Problem solving

Formation

HS/GED

Description du poste

Why Join Us

Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.

We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

We offer competitive benefits starting on day one, designed to support your life both in and out of work.

42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction.

Fields support calls from merchants by opening, notating, and completing trouble tickets.

Consults with users to determine steps and procedures taken to identify and resolve the problem.

Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Collaborates with other staff to research and resolve problems.

Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems.

Basic Qualifications

• HS/GED
• Some experience with technical or customer service, or related support experience
• Experienced with Microsoft Office Suite or related software

Preferred Qualifications

• 2 years of experience with technical or customer service, or related support experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Proficient with or the ability to quickly learn an array of computer hardware and software

Additional Basic Qualifications

• Must be 18 years of age or older

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .