Merchant Training & Compliance Specialist

FirstCash, Inc.; Coppell (TX); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Medical benefits

401(k) matching

PTO

Collaborative environment

Professional development

Job summary

FirstCash Holdings, Inc. is seeking a Merchant Training & Oversight Specialist to deliver comprehensive training and oversight to merchants onAFF’s No Credit Needed payment solutions.

The role emphasizes high-quality training sessions, expert guidance, and proactive issue resolution to ensure merchant success. The candidate will educate on best practices, monitor compliance, and collaborate with Sales, Compliance, and Customer Service to resolve disputes, while maintaining thorough CRM and

Qualifications

• Minimum of 2 years of training, customer service, or call center experience.
• Strong verbal and written communication skills, with the ability to present complex information clearly.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word) and CRM platforms.

Responsibilities

• Deliver high-quality, remote training sessions for merchants via phone and webinars.
• Serve as a subject matter expert on AFF’s No Credit Needed payment solutions.
• Educate merchants on best practices to enhance transaction efficiency and compliance.
• Investigate and resolve merchant-related customer complaints, identifying knowledge or process gaps.
• Monitor merchant advertising content to ensure compliance with AFF policies.
• Collaborate with Sales, Compliance, and Customer Service teams to resolve high-priority merchant disputes.
• Maintain detailed records of training sessions and merchant interactions in CRM and SharePoint.
• Prioritize and manage assigned cases to meet performance SLAs and KPIs.
• Identify opportunities to improve training content, processes, and merchant engagement.

Skills

Training experience

Customer service

CRM platforms

MS Office

Verbal & written communication

Multitasking

Education

High School Diploma or equivalent

College degree preferred

Tools

Microsoft Office

CRM software

Job description

FirstCash Holdings, Inc. is seeking a Merchant Training & Oversight Specialist to deliver comprehensive training and oversight to merchants onAFF’s No Credit Needed payment solutions.

The role emphasizes high-quality training sessions, expert guidance, and proactive issue resolution to ensure merchant success. The candidate will educate on best practices, monitor compliance, and collaborate with Sales, Compliance, and Customer Service to resolve disputes, while maintaining thorough CRM and