Merchant Training & Compliance Coach

American First Finance, LLC; Coppell (TX); Sur place; USD 40 000 - 44 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

Comprehensive benefits package

Collaborative environment

Ongoing professional development

Résumé du poste

FirstCash Holdings, Inc. is seeking a Merchant Training & Oversight Specialist in Coppell, TX to deliver comprehensive training to merchants on AFF's No Credit Needed solutions.

The role involves remote training sessions, ensuring compliance, and serving as a subject matter expert. Ideal candidates have 2+ years in training or customer service, strong communication skills, and proficiency with Microsoft Office and CRM platforms.

Qualifications

• Minimum of 2 years of training, customer service, or call center experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and CRM platforms.
• Strong time management and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.

Responsabilités

• Conduct high-quality, remote training sessions for merchants via phone and webinars.
• Serve as a subject matter expert on AFF's No Credit Needed payment solutions.
• Educate merchants on best practices to enhance transaction efficiency and compliance.
• Investigate and resolve merchant-related customer complaints, identifying knowledge or process gaps.
• Monitor merchant advertising content to ensure compliance with AFF policies.
• Collaborate with Sales, Compliance, and Customer Service teams to resolve high-priority merchant disputes.
• Maintain detailed records of training sessions and merchant interactions in CRM and SharePoint.
• Prioritize and manage assigned cases to meet performance SLAs and KPIs.
• Identify opportunities to improve training content, processes, and merchant engagement.
• Perform additional duties as assigned by leadership.

Connaissances

Training

Customer Service

Verbal & Written Communication

Time Management

Multitasking

Bilingual (English/Spanish)

Formation

High School Diploma or equivalent

College Degree preferred

Outils

Microsoft Office Suite

CRM platforms

Description du poste

FirstCash Holdings, Inc. is seeking a Merchant Training & Oversight Specialist in Coppell, TX to deliver comprehensive training to merchants on AFF's No Credit Needed solutions.

The role involves remote training sessions, ensuring compliance, and serving as a subject matter expert. Ideal candidates have 2+ years in training or customer service, strong communication skills, and proficiency with Microsoft Office and CRM platforms.