Merchant Training & Compliance Coach

American First Finance, LLC; Coppell (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive Compensation + Growth Op­p

Comprehensive Benefits Package (Med, D

401(k) Matching, PTO

Collaborative & Fast-Paced Work Env.

Ongoing Professional Development &

Job summary

American First Finance, LLC seeks a Merchant Training & Oversight Specialist to deliver training and oversight to merchants on AFF’s No Credit Needed solutions. You will conduct remote sessions by phone and webinars, guiding merchants through transactions, best practices, and compliance requirements.

The role thrives in a fast-paced environment and supports merchant success. Key activities include maintaining training records, collaborating with Sales, Compliance, and Customer Service, and

Qualifications

• 2 years minimum in training, customer service, or call center.
• Strong verbal and written communication; ability to present complex information clearly.
• Proficient in Microsoft Office Suite and CRM platforms.

Responsibilities

• Conduct high-quality, remote training sessions for merchants via phone and webinars.
• Serve as a subject matter expert on AFF’s No Credit Needed solutions.
• Educate merchants on best practices to enhance transaction efficiency and compliance.
• Investigate and resolve merchant-related customer complaints; identify gaps in knowledge or processes.
• Monitor merchant advertising content for compliance with AFF policies.
• Collaborate with Sales, Compliance, and Customer Service to resolve disputes.
• Maintain detailed training records in CRM and SharePoint; manage cases to meet SLAs.

Skills

Training & customer service

Verbal & written communication

CRM proficiency

Multitasking

Microsoft Office

Education

High School Diploma or equivalent

College degree preferred

Tools

CRM platforms

Job description

American First Finance, LLC seeks a Merchant Training & Oversight Specialist to deliver training and oversight to merchants on AFF’s No Credit Needed solutions. You will conduct remote sessions by phone and webinars, guiding merchants through transactions, best practices, and compliance requirements.

The role thrives in a fast-paced environment and supports merchant success. Key activities include maintaining training records, collaborating with Sales, Compliance, and Customer Service, and