Merchant Support Specialist – Payments

Luqra; Newport Beach (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Holiday pay

Growth opportunities

Collaborative culture

Job summary

Luqra in Newport Beach, CA is seeking a detail-oriented customer support specialist to assist merchants with payment processing and account inquiries. This on-site role includes a 90-day Monday–Friday training period, followed by a fixed 4x10 schedule in a 24/7 environment.

You will handle inbound calls, emails, chat, and tickets, document interactions, and troubleshoot payment terminals while delivering clear, customer-friendly explanations and maintaining data accuracy.

Qualifications

• 1+ years of customer service or support experience.
• Clear verbal and written communication; able to explain concepts clearly.
• Proficiency with Microsoft Office and Outlook.
• Ability to learn new systems quickly in a fast-paced environment.
• Strong problem-solving and attention to detail.

Responsibilities

• Support customers via phone, email, chat, and ticketing systems.
• Respond to inquiries accurately and professionally while meeting standards.
• Perform data entry and maintain accurate account records.
• Document interactions and resolutions in systems.
• Troubleshoot payment processing terminals and software.
• De-escalate issues and coordinate with internal teams.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Fast learner

Tools

Salesforce

IRIS

MS Office

Outlook

Job description

Luqra in Newport Beach, CA is seeking a detail-oriented customer support specialist to assist merchants with payment processing and account inquiries. This on-site role includes a 90-day Monday–Friday training period, followed by a fixed 4x10 schedule in a 24/7 environment.

You will handle inbound calls, emails, chat, and tickets, document interactions, and troubleshoot payment terminals while delivering clear, customer-friendly explanations and maintaining data accuracy.