Merchant Support Specialist: Account Resolution

Expansion Capital Group; Sioux Falls (SD); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Hands-on experience in financial services

Growth potential within the organization

Collaborative team environment

Job summary

Expansion Capital Group in Sioux Falls, SD is hiring a Merchant Support Coordinator to help resolve account issues for merchants. This full-time position requires strong communication skills and experience in collections or account management. You'll investigate concerns, negotiate solutions, and work closely with teams to support merchants effectively.

The role offers a Monday to Friday schedule and exposes you to financial services and negotiation strategies, promoting professional growth.

Qualifications

• 1-3 years of experience in collections, customer service, or account management.
• Ability to work effectively independently and as part of a team.
• Confident and professional communication skills.

Responsibilities

• Manage delinquent merchant accounts through investigation and resolution activities.
• Negotiate payment arrangements and document merchant interactions.
• Communicate with merchants to resolve account issues.

Skills

Collections

Account management

Customer service

Negotiation

Conflict resolution

Tools

CRM systems

Account management software

Job description

Expansion Capital Group in Sioux Falls, SD is hiring a Merchant Support Coordinator to help resolve account issues for merchants. This full-time position requires strong communication skills and experience in collections or account management. You'll investigate concerns, negotiate solutions, and work closely with teams to support merchants effectively.

The role offers a Monday to Friday schedule and exposes you to financial services and negotiation strategies, promoting professional growth.