Merchant Support & Resolution Specialist (In-Office)

Expansion Capital Group; Sandy (UT); On-site; USD 33,062 - 39,950; Full time

Benefits offered by this job

Professional development opportunities

Collaborative team environment

Consistent work hours

Job summary

Expansion Capital Group is looking for a Merchant Support Coordinator to work in-office in Sandy, UT. This full-time role requires managing delinquent merchant accounts through investigation and negotiation while collaborating with internal teams. You will develop skills in customer service, problem solving, and account management.

The position offers a consistent Monday to Friday schedule and opportunities for professional growth within a supportive team environment.

Qualifications

• One to three years of experience in collections, customer service, or financial services.
• Strong communication and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage delinquent merchant accounts through investigation and resolution activities.
• Negotiate payment arrangements and account resolution options.
• Document merchant interactions and account activity accurately.

Skills

Negotiation skills

Conflict resolution

Customer service

Account management

Tools

CRM systems

Account management software

Job description

Expansion Capital Group is looking for a Merchant Support Coordinator to work in-office in Sandy, UT. This full-time role requires managing delinquent merchant accounts through investigation and negotiation while collaborating with internal teams. You will develop skills in customer service, problem solving, and account management.

The position offers a consistent Monday to Friday schedule and opportunities for professional growth within a supportive team environment.