Merchant Support Associate

Expansion Capital Group; Sioux Falls (SD); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Growth potential

Hands-on experience

Team environment

Job summary

Expansion Capital Group is seeking a full-time Merchant Support Associate based in Sioux Falls, SD, or Sandy, UT. The role is focused on solving problems and building relationships with merchants to help resolve account issues effectively.

Responsibilities include managing delinquent accounts, analyzing repayment performance, and communicating directly with merchants. Ideal candidates will have strong communication skills and a passion for helping customers.

This in-office position offers a supportive work environment with predictable hours, Monday to Friday.

Qualifications

• Strong communicator motivated to help customers.
• Ability to manage delinquent accounts through investigation and negotiation.
• Experience in customer service and account resolution preferred.

Responsibilities

• Manage delinquent merchant accounts with effective communication.
• Review agreements and identify issues for resolution.
• Analyze repayment performance and negotiate payment arrangements.

Skills

Problem-solving

Communication

Relationship management

Negotiation

Job description

Merchant Support Associate

Full-Time | Monday – Friday – 8:00 AM – 5:00 PM

Sioux Falls, SD or Sandy, UT - In-Office

Sioux Falls, SD - $22.00 - $27.00 /hour + Commission DO

Solve Problems. Build Relationships. Drive Account Resolution.

ECG provides financing solutions that help small businesses access the capital they need to grow. Our team specializes in efficient, non-traditional lending, balancing speed with strong credit discipline and a commitment to doing things the right way.

We are looking for a Merchant Support Associate to support our Merchant Support team.

This role is ideal for someone who enjoys problem-solving, building relationships, and helping customers navigate challenging situations.

You’ll play a key role behind the scenes by helping merchants resolve account issues, identifying practical solutions, and supporting positive outcomes for both the merchant and ECG.

If you're a strong communicator, naturally curious, and motivated to make an impact through relationship management and account resolution, this is a strong opportunity.

In this role, you'll investigate account concerns, communicate directly with merchants, and work collaboratively across teams to drive resolution and recovery efforts.

What You’ll Do

• Manage delinquent merchant accounts through investigation, communication, negotiation, and resolution activities
• Review merchant agreements and account activity to identify issues and determine appropriate resolution strategies
• Analyze repayment performance and account information to assess risk and account status
• Contact merchants through phone, email, text, and other approved communication channels
• Negotiate payment arrangements and account resolution options within established guidelines
• Maintain accurate and timely documentation of merchant interactions and account activity
• Monitor assigned accounts and conduct follow-up activities to support account resolution and recovery efforts
• Resolve merchant concerns through effective communication and problem-solving
• Partner with internal teams to gather information and resolve account issues
• Support a positive team environment through collaboration and knowledge sharing

What You’ll Learn

• How merchant servicing and account management operate within a financial services environment
• Hands-on experience with account resolution, negotiation, and customer retention strategies
• Exposure to financial agreements, repayment structures, and risk-related decision making
• Cross-functional collaboration across operations, underwriting, and merchant support teams
• How to balance customer experience with business objectives and risk management

Why Join Us

• Impact: Help merchants find solutions while protecting company assets and supporting business success
• Hands-On Experience: Develop valuable skills in negotiation, account management, and financial services
• Growth Potential: Build a foundation for advancement within a growing organization
• Team Environment: Collaborative, fast-paced, and solution-focused
• Consistency: Monday–Friday schedule with predictable hours

Work Environment

• In-office role based in either Sioux Falls, SD or Sandy, UT
• Professional office environment with a collaborative team atmosphere
• Occasional evening or weekend work may be required based on business needs