Merchant Success & Payments Support Specialist

PayKings Merchant Payments Acceptance Corp.; Lehi, Northern (UT, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Stable role

Fintech expertise

Collaborative team

On-site Lehi

Job summary

PayKings Merchant Payments Acceptance Corp. is seeking a detail-oriented professional for post-boarding support of merchant accounts in Lehi, Utah. The role involves answering payment processing questions, resolving issues, and guiding merchants through gateway setups and integrations.

You will work directly with business owners, coordinate with banks and internal teams, and document all support interactions in the CRM, ensuring timely resolutions.

Qualifications

• Experience in customer support or fintech environments.
• Strong communication and problem-solving abilities.
• Detail-oriented with solid organizational skills.
• Comfortable speaking with business owners.

Responsibilities

• Provide post-boarding support for merchant accounts.
• Respond to inquiries about payment processing and gateway functionality.
• Troubleshoot payment issues including declines, settlements, and chargebacks.
• Assist with gateway setup and integrations.
• Coordinate with banks and internal teams for resolution.
• Document support tickets in CRM systems.
• Escalate complex technical issues appropriately.
• Maintain merchant relationships through timely support.

Skills

Customer support

Merchant services

Fintech experience

Communication

Problem-solving

Detail orientation

Job description

PayKings Merchant Payments Acceptance Corp. is seeking a detail-oriented professional for post-boarding support of merchant accounts in Lehi, Utah. The role involves answering payment processing questions, resolving issues, and guiding merchants through gateway setups and integrations.

You will work directly with business owners, coordinate with banks and internal teams, and document all support interactions in the CRM, ensuring timely resolutions.