Merchant Success Specialist

Select Bankcard; Lehi (UT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Onsite gym

Monthly massages

Private offices

Company events

Job summary

Select Bankcard in Lehi, Utah is seeking a Merchant Support Specialist to be the first point of contact for merchants, delivering high-level, white-glove support. This full-time, in-office role requires you to help merchants understand their accounts, resolve daily questions, and feel confident using payment processing services.

You will spend much of your day on phone and email, owning requests through resolution, with a schedule of Monday–Friday 9:30 AM–6:30 PM.

Qualifications

• One year of customer service or support experience preferred.
• Strong verbal and written communication skills.
• Comfortable assisting customers over the phone and through email.
• Strong problem-solving and organizational skills.
• Ability to learn new systems, processes, and payment-processing terminology.
• Detail-oriented with a strong sense of ownership and follow-through.
• Ability to work well in a fast-paced, team-oriented environment.
• Basic computer proficiency.
• Merchant services, banking, or technical support experience is a plus, but not required.

Responsibilities

• Respond to inbound phone calls and emails from merchants, sales agents, and internal departments.
• Provide white-glove support by taking ownership of merchant questions and issues through resolution.
• Educate merchants on account functionality, payment processing, transaction types, and equipment use.
• Assist with funding questions, batch activity, deposit reconciliation, and other account-related inquiries.
• Review merchant processing statements and help merchants understand fees, transactions, and account activity.
• Provide basic terminal troubleshooting and assist with common processing issues.
• Assist with basic underwriting questions and outstanding account requirements.
• Set up approved merchant accounts and coordinate account activation.
• Program and deploy payment processing equipment as needed.
• Coordinate with Risk, Underwriting, Technical Support, and other internal departments when additional assistance is needed.
• Translate payment-processing information into clear, easy-to-understand explanations for merchants.
• Document merchant interactions and maintain accurate account notes.
• Create and maintain knowledge-base articles and departmental procedures.
• Support additional Merchant Support projects and initiatives as needed.

Skills

Customer service

Communication skills

Phone & email support

Problem solving

Learning new systems

Ownership & follow-through

Team-oriented

Basic computer skills

Job description

Select Bankcard in Lehi, Utah is seeking a Merchant Support Specialist to be the first point of contact for merchants, delivering high-level, white-glove support. This full-time, in-office role requires you to help merchants understand their accounts, resolve daily questions, and feel confident using payment processing services.

You will spend much of your day on phone and email, owning requests through resolution, with a schedule of Monday–Friday 9:30 AM–6:30 PM.