Support Specialist

PayKings Merchant Payments Acceptance Corp.; Lehi, Northern (UT, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Stable role

Fintech expertise

Collaborative team

On-site Lehi

Job summary

PayKings Merchant Payments Acceptance Corp. is seeking a detail-oriented professional for post-boarding support of merchant accounts in Lehi, Utah. The role involves answering payment processing questions, resolving issues, and guiding merchants through gateway setups and integrations.

You will work directly with business owners, coordinate with banks and internal teams, and document all support interactions in the CRM, ensuring timely resolutions.

Qualifications

• Experience in customer support or fintech environments.
• Strong communication and problem-solving abilities.
• Detail-oriented with solid organizational skills.
• Comfortable speaking with business owners.

Responsibilities

• Provide post-boarding support for merchant accounts.
• Respond to inquiries about payment processing and gateway functionality.
• Troubleshoot payment issues including declines, settlements, and chargebacks.
• Assist with gateway setup and integrations.
• Coordinate with banks and internal teams for resolution.
• Document support tickets in CRM systems.
• Escalate complex technical issues appropriately.
• Maintain merchant relationships through timely support.

Skills

Customer support

Merchant services

Fintech experience

Communication

Problem-solving

Detail orientation

Job description

This role is post-boarding support for merchant accounts: helping merchants once their account is live, answering payment processing and gateway questions, and working issues through to resolution. It suits someone detail-oriented who is comfortable talking directly with business owners.

What you will do

• Provide post-boarding support for merchant accounts
• Respond to inquiries about payment processing and gateway functionality
• Troubleshoot payment issues including declines, settlements, and chargebacks
• Assist with gateway setup and integrations
• Coordinate with banks and internal teams for resolution
• Document support tickets in CRM systems
• Escalate complex technical issues appropriately
• Maintain merchant relationships through timely support

What you will bring

• Customer support, merchant services, or fintech experience
• Strong communication and problem-solving abilities
• Payment processing troubleshooting capability
• Detail-oriented organizational skills
• Comfort working with business owners

Preferred

• Payment gateway or merchant account experience
• CRM or support ticketing platform familiarity

Benefits

• Competitive salary
• A stable role at a growing payments company
• Room to build real fintech expertise
• Collaborative team environment
• On-site position in Lehi, Utah