Merchant Success & Growth Lead — Global Delivery

Uber; New York (NY); On-site; USD 119,000 - 132,000; Full time

Benefits offered by this job

Bonus program

Equity

401(k) plan

Benefits

Job summary

Uber is seeking a Customer Success Manager on the GDP Delivery team to ensure merchant success across Uber's delivery platform. You will diagnose performance gaps, design data-backed solutions, drive product adoption, and partner with merchants and internal teams to improve operations.

You will monitor performance metrics, prepare executive-ready insights for AMs and leadership, and travel as needed. This role blends operations, data, and relationship management to drive business outcomes and

Qualifications

• At least 4 years of full time experience.
• Experience in B2B operations — Sales, Customer Success, Account Management, or upper management in retail/food industry
• Bachelor's degree

Responsibilities

• Diagnose performance gaps and design data-backed solutions to merchant partners.
• Drive product adoption and track key metrics to improve operational health.
• Prepare and present insights for AMs and senior leadership.
• Collaborate with Account Managers and travel as needed.
• Maintain merchant relationships and advocate for merchants to improve the platform.

Skills

Communication

Negotiation

Organization

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree

Tools

SQL

Job description

Uber is seeking a Customer Success Manager on the GDP Delivery team to ensure merchant success across Uber's delivery platform. You will diagnose performance gaps, design data-backed solutions, drive product adoption, and partner with merchants and internal teams to improve operations.

You will monitor performance metrics, prepare executive-ready insights for AMs and leadership, and travel as needed. This role blends operations, data, and relationship management to drive business outcomes and