Merchant Success & Delivery Partnerships Lead

Uber Technologies Inc.; New York (NY); Vor Ort; USD 119.000 - 132.000; Vollzeit

Zusammenfassung

Uber Technologies Inc. is seeking a Customer Success Manager on the GDP Delivery team to ensure merchant success across the Uber delivery platform.

You will diagnose performance gaps, design data-backed solutions, and drive product adoption while acting as a trusted advisor to a portfolio of merchant partners. You will work cross-functionally with Account Managers to share merchant feedback, influence strategy, and lead initiatives that optimize operational health, reduce churn, and enable

Qualifikationen

• 4+ years of full-time experience in relevant roles.
• Experience in B2B operations — Sales, Customer Success, Account Management, or upper management in retail/food.
• Bachelor's degree.

Aufgaben

• Diagnose performance gaps and design data-backed solutions to optimize merchant operations.
• Monitor merchant performance and prepare QBRs; translate insights for AMs and senior leadership.
• Drive product adoption and pilot programs to increase feature usage and merchant satisfaction.
• Collaborate with Account Managers to share merchant feedback and align on strategy.
• Identify at‑risk storefronts, develop retention plans, and drive cross‑functional issue resolution.

Kenntnisse

B2B operations

Customer Success

Account Management

Sales

SQL

Data analysis

Communication

Negotiation

Cross-functional collaboration

Operational excellence

Ausbildung

Bachelor's degree

Tools

SQL

Jobbeschreibung

Uber Technologies Inc. is seeking a Customer Success Manager on the GDP Delivery team to ensure merchant success across the Uber delivery platform.

You will diagnose performance gaps, design data-backed solutions, and drive product adoption while acting as a trusted advisor to a portfolio of merchant partners. You will work cross-functionally with Account Managers to share merchant feedback, influence strategy, and lead initiatives that optimize operational health, reduce churn, and enable