Merchant Success Account Manager

The On Demand Company; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

The On Demand Company in San Francisco is seeking an Account Manager to directly support the Customer Success team, helping merchant partners derive value from our services through adoption, optimization and implementation. You’ll be the primary contact for client concerns and needs, coordinating with back-end operations to keep efforts aligned and customer outcomes strong.

You will champion adherence to our BOS and vendor requirements, foster loyalty, and contribute to long-term retention by

Responsibilities

• Support Customer Success to help merchant partners achieve value from services.
• Facilitate adoption, optimization and implementation of services.
• Act as the main point of contact for client concerns and needs.
• Coordinate with back-end operations to align and coordinate efforts.
• Adhere to the BOS and merchant/vendor requirements.

Job description

The On Demand Company in San Francisco is seeking an Account Manager to directly support the Customer Success team, helping merchant partners derive value from our services through adoption, optimization and implementation. You’ll be the primary contact for client concerns and needs, coordinating with back-end operations to keep efforts aligned and customer outcomes strong.

You will champion adherence to our BOS and vendor requirements, foster loyalty, and contribute to long-term retention by