Merchant Services Sales Specialist

Mascoma-Bank; Hartford (VT); On-site; USD 70,000 - 110,000; Full time

Job summary

Mascoma Bank is seeking a capable merchant services sales professional to cultivate opportunities with small businesses and commercial clients in the Hartford area. You will conduct discovery, tailor processing solutions, and build lasting relationships while meeting revenue targets.

Responsibilities include onboarding, cross-selling with treasury and lending teams, and maintaining precise sales records. A strong customer-centric mindset and knowledge of payments are essential.

Qualifications

• Minimum of 2-5 years of sales, banking, merchant services, payment processing, or business development experience preferred.
• Experience working with small business and commercial customers is strongly preferred.
• Strong understanding of merchant services, payment processing, POS systems, card networks, and electronic payment solutions.
• Excellent sales and relationship-building skills.
• Strong verbal, written, and presentation communication abilities.
• Ability to identify customer needs and recommend appropriate solutions.
• Knowledge of banking products and services.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team environment.
• Professional appearance; grooming and dress consistent with MB appearance policy

Responsibilities

• Prospect new merchant services opportunities through referrals, networking, branch partnerships, and business development activities.
• Conduct discovery and recommend merchant processing solutions, including credit card processing, POS systems, e-commerce solutions, mobile payments, and ACH services.
• Develop and maintain strong relationships with business customers and prospects.
• Meet or exceed established sales goals for merchant services products and fee income.
• Partner with Treasury Officers, Commercial lenders, Branch Managers, and retail banking teams to identify cross-selling opportunities.
• Prepare pricing proposals, presentations, and sales agreements.
• Stay informed of merchant services trends, payment technologies, and competitive offerings.
• Respond promptly to customer inquiries, service requests, and operational concerns.
• Assist clients with onboarding, implementation, training, and ongoing support.
• Coordinate with merchant processing partner to resolve service issues and ensure timely problem resolution.
• Conduct periodic account reviews to identify opportunities for service enhancements and relationship expansion.
• Support customer retention efforts through proactive relationship management.
• Complete merchant services applications and documentation accurately.
• Ensure compliance with bank policies, regulatory requirements, PCI-DSS standards, and merchant services procedures.
• Maintain accurate records of sales activities, customer interactions, and pipeline management within Salesforce CRM system

Skills

Sales skills

Relationship-building

Verbal/written communication

Organizational skills

Independent worker

Professional appearance

Tools

Salesforce CRM

Job description

Mascoma Bank is seeking a capable merchant services sales professional to cultivate opportunities with small businesses and commercial clients in the Hartford area. You will conduct discovery, tailor processing solutions, and build lasting relationships while meeting revenue targets.

Responsibilities include onboarding, cross-selling with treasury and lending teams, and maintaining precise sales records. A strong customer-centric mindset and knowledge of payments are essential.