Merchant Services Relationship Manager - Payments - Vice President

J.P. Morgan; Jersey City (NJ); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Relationship Manager to enhance client experiences within its Merchant Services team. This role involves managing a portfolio of global corporate clients, focusing on strategic relationship management and business development in the Payments sector. You will collaborate with various internal teams to optimize product delivery and ensure client satisfaction. The ideal candidate will have extensive experience in managing complex client portfolios, strong negotiation skills, and the ability to engage effectively with C-suite stakeholders. This position offers a unique opportunity to drive profitability and business growth while participating in industry conferences to enhance market visibility.

Qualifications

• 8+ years of experience in strategic relationship management in the Payments industry.
• Proven ability to grow relationships with Fortune 500 clients.

Responsibilities

• Achieve business objectives by maintaining and growing existing relationships.
• Prepare and deliver quarterly business reviews with strategic analysis.

Skills

Strategic Relationship Management

Business Development

Contract Negotiation

Account Management

Client Portfolio Management

C-suite Stakeholder Engagement

Collaboration Skills

Presentation Skills

Verbal Communication

Written Communication

Education

Bachelor's Degree

Master's Degree in Business Administration

Job description

Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.

As a Relationship Manager within Merchant Services, you will primarily be responsible for a select portfolio of global large corporate clients. You will partner closely with the firm-wide bank coverage team, JPMorgan Payments Treasury Services. You will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. Your goal is to meet JP Morgan Merchant Services’ profitability targets through strategic client management, re-contracting existing business, and identifying, pursuing, and acquiring additional business within your portfolio.

Job Responsibilities

• Achieve business objectives, including the annual revenue plan, by maintaining and growing existing relationships, identifying new business opportunities, and ensuring high client satisfaction.
• Implement sales/support strategies in collaboration with other lines of business, such as the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX, and Card Services, to optimize product and service delivery.
• Serve as the main point of contact for internal partners and as the primary client contact for Merchant Services.
• Build and maintain strong internal partnerships with JPMorgan Chase coverage teams through ongoing collaboration and communication.
• Support ongoing client strategies and coordinate cross-sell opportunities across JPMorgan Payments and Treasury Services.
• Understand client needs using a strategic, consultative approach to develop payment optimization strategies and recommend appropriate product solutions.
• Prepare and deliver quarterly business reviews, providing strategic analysis and market insights to support business expansion proposals.
• Participate in industry conferences to enhance market visibility for JPMorgan within your market segment.

Required Qualifications, Capabilities, and Skills

• 8+ years of experience in strategic relationship management and/or business development in the Payments industry.
• Contract negotiation experience.
• Senior sales and account management experience.
• Experience managing complex client portfolios.
• Proven ability to grow relationships with Fortune 500 clients.
• Comfortable working with C-suite stakeholders.
• Strong collaboration skills across financial institutions and internal teams.
• Excellent presentation, verbal, and written communication skills.
• Willingness to travel.

Preferred Qualifications, Capabilities, and Skills

• Master’s degree in Business Administration.
• Expertise in specific industries such as financial institutions, fintech, billers, retail, and payments verticals.

Note: This position is subject to Section 19 of the Federal Deposit Insurance Act. Employment is contingent upon JPMorgan Chase’s review of criminal history, including pretrial diversions or program entries.