Merchant Portfolio Implementation Lead

Bank of America; Chicago (IL); On-site; USD 80,000 - 103,000; Full time

Benefits offered by this job

Annual discretionary plan

Benefits eligibility

Job summary

Bank of America is hiring a Merchant Portfolio Analyst - Implementation Specialist to lead end-to-end onboarding and integration of merchant payment processing for clients in a fast-paced environment.

The role coordinates across Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance, and Vendors to deliver on time, within scope, and with high client satisfaction. Excellent communication and project management skills are essential.

Qualifications

• 3+ years Payments and Merchant Payment Processing experience.
• Strong business acumen and analytical skills.
• In-depth knowledge of merchant services.
• Team player with proven ability to interact and collaborate well with others.
• Focused on client satisfaction and client experience.
• Ability to influence and ensure successful outcomes.
• Proven ability to research and resolve complex issues.
• Ability to work independently with minimal supervision.
• Strong organizational skills.
• Demonstrated effective communication skills, including written, oral, and presentation skills.
• Effective planning, prioritization and time management acumen.
• Ability to coach colleagues with less experience and/or knowledge.

Responsibilities

• Oversee the implementation of merchant processing solutions from initiation to completion.
• Develop and maintain project plans, timelines, and deliverables.
• Manage multiple client implementations simultaneously.
• Collaborate with internal teams to drive implementations to completion.
• Serve as the primary point of contact for merchant clients during assigned implementation.
• Work with internal partners to gather required documentation during intake for client implementations.
• Complete and submit CIMS Implementation Request and Acquiring Solutions Intake form for assigned implementation projects.
• Complete and submit all applicable boarding templates and forms, as needed.
• Engage required resources as needed to complete tasks for a successful implementation.
• Facilitate and attend implementation project meetings to ensure successful completion of assigned projects.
• Track and provide updates on assigned implementation status via implementation item/record creation.
• Research, escalate, and resolve issues during implementation to ensure timely implementation.
• Work closely with client and technical resources to troubleshoot and resolve technical issues during implementation.
• Perform post-implementation validation (auth/settle/funding/interchange/billing).

Skills

Payments processing

Analytical skills

Client focus

Communication skills

Team collaboration

MS Office

Problem solving

Independent work

Tools

Microsoft Office

Job description

Bank of America is hiring a Merchant Portfolio Analyst - Implementation Specialist to lead end-to-end onboarding and integration of merchant payment processing for clients in a fast-paced environment.

The role coordinates across Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance, and Vendors to deliver on time, within scope, and with high client satisfaction. Excellent communication and project management skills are essential.