Merchant Portfolio Specialist — Client Solutions & Billing

Bank of America; Deerfield Beach (FL); On-site; USD 86,000 - 114,000; Full time

Job summary

Bank of America is hiring for a MPA/Business Support Associate to escalate client issues, deepen relationships, and optimize experiences across multiple processing platforms. You will educate clients on products and reconciliation tools while supporting billing, onboarding, and transaction operations.

Daily tasks include handling chargebacks, collections, delays, and reconciliation problems, with a focus on prompt resolution and cross-team collaboration.

Qualifications

• Adaptability to focus on priority clients and opportunities.
• Understanding basic accounting principles and financial analysis.
• Clear communication across stakeholders to resolve conflicts and manage expectations.

Responsibilities

• Provide multi-platform support for 5-10 processing platforms.
• Educate clients on products and reconciliation tools.
• Handle billing, onboarding, and transaction-related tasks.
• Process authorization, adjustments, and chargebacks.
• Manage collection, escrow and pending items; investigate delays.
• Troubleshoot processing issues and improve system performance.

Skills

Adaptability

Business acumen

Communication

Customer focus

Issue resolution

Platform knowledge

Attention to detail

Collaboration

Prioritization

Reporting

Business process analysis

Data visualization

Data & trend analysis

Issue management

Job description

Bank of America is hiring for a MPA/Business Support Associate to escalate client issues, deepen relationships, and optimize experiences across multiple processing platforms. You will educate clients on products and reconciliation tools while supporting billing, onboarding, and transaction operations.

Daily tasks include handling chargebacks, collections, delays, and reconciliation problems, with a focus on prompt resolution and cross-team collaboration.