Merchant Implementation Lead – Payments & Onboarding

Bank of America; Charlotte, Northern (NC, KY); Hybrid; USD 80,000 - 103,000; Full time

Job summary

Bank of America in Chicago is seeking a Merchant Portfolio Analyst - Implementation Specialist to manage end-to-end onboarding of merchant payment processing solutions, ensuring seamless integration and timely delivery of projects.

You will partner with Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance and Vendors to drive implementations to completion and serve as the primary client contact for assigned projects.

Qualifications

• 3+ years Payments and Merchant Payment Processing experience.
• Strong business acumen and analytical skills.
• In-depth knowledge of merchant services.
• Team player with proven ability to interact and collaborate well with others.
• Focused on client satisfaction and client experience.

Responsibilities

• Oversee the implementation of merchant processing solutions from initiation to completion.
• Develop and maintain project plans, timelines, and deliverables.
• Manage multiple client implementations simultaneously.
• Collaborate with internal teams to drive implementations to completion.
• Serve as the primary point of contact for merchant clients during assigned implementation.
• Work with internal partners to gather required documentation during intake for client implementations.
• Complete and submit all applicable boarding templates and forms, as needed.
• Engage required resources to complete tasks for a successful implementation.
• Facilitate implementation project meetings to ensure successful completion.
• Track and provide updates on implementation status.
• Research, elevate, and resolve issues during implementation.
• Troubleshoot and resolve technical issues with client resources during implementation.
• Perform post-implementation validation.

Skills

Merchant payments

Analytical skills

Client focus

Communication skills

Problem solving

Time management

Microsoft Office

Job description

Bank of America in Chicago is seeking a Merchant Portfolio Analyst - Implementation Specialist to manage end-to-end onboarding of merchant payment processing solutions, ensuring seamless integration and timely delivery of projects.

You will partner with Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance and Vendors to drive implementations to completion and serve as the primary client contact for assigned projects.