Merchant Onboarding Analyst

Calculated Hire; Des Moines (IA); On-site; USD 52,000 - 60,000; Full time

Job summary

Calculated Hire is seeking a Merchant Onboarding Analyst for a Fortune 100 financial services client in Des Moines, Iowa. This 12-month contract (W2) offers a $25/hr rate with weekly pay and a start date of 9/17/2026.

You will perform Know Your Customer reviews and quality controls on contract packages before onboarding, ensuring AML/CIP/CDD compliance. You will support operations, resolve escalated issues, and provide guidance on policies and procedures while collaborating with peers and

Qualifications

• 2+ years in KYC/AML/CDD/CIP compliance.
• Experience with quality monitoring/assurance.
• Excellent written and verbal communication.
• Banking experience preferred.

Responsibilities

• Support operations to improve team performance.
• Complete Know Your Customer reviews prior to account opening.
• Resolve escalated issues with technical knowledge.
• Suggest process improvements for onboarding and support.
• Assist staff and managers with policy interpretation.
• Collaborate with peers to resolve compliance issues.
• Interact with internal customers.
• Exercise judgment while learning policies and compliance.

Skills

KYC

AML

CDD

CIP

Quality monitoring

Communication

Banking experience

Job description

12-month Contract (W2), Weekly Pay (40 hours/week)

Pay Rate: $25/hr

Desired Start Date: 9/17/2026

Calculated Hire is in search of a Merchant Onboarding Analyst for our Fortune 100 Financial Services Company. This role completes Know Your Customer reviews and quality controls related to contract packages for new Merchant Services accounts prior to onboarding. In this role you will complete CIP/CDD activities aligned against the AML policy and work within our boarding platform. Request which require correction are rejected to sales for correction prior to onboarding.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Complete Know Your Customer reviews prior to Account Opening
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• A minimum of 2+ Years of demonstrated experience and strong working knowledge of the Know your Customer (KYC), AML, BSA, CIP and CDD compliance processes.
• Proven experience in quality monitoring and/or assurance
• Excellent Communication skills, both written and verbal.
• Demonstrated ability to handle high-volume workloads & adherence to SLAs.
• Minimum 2+ Years of banking experience is preferred