Customer Engineer: SaaS Integrations & Onboarding
Bask Health
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Job summary
Bask Health is seeking a Customer Engineer to help merchants implement and optimize integrations on our direct-to-consumer telehealth platform. You’ll build and configure workflows, assist with onboarding, and troubleshoot API, webhook, and authentication challenges alongside customer success and engineering teams.
You will translate business needs into technical configurations, support merchant storefronts, and contribute to documentation and best-practice guides for scalable implementations.
Qualifications
- 3+ years in customer engineering, solutions engineering or similar customer-facing technical role.
- Experience helping customers implement SaaS software and configure integrations.
- Understanding of web-based software applications and REST APIs.
Responsibilities
- Understand customer requirements and translate them into supported technical configurations.
- Assist with onboarding and implementation activities for merchant stores and workflows.
- Troubleshoot integration issues involving APIs, webhooks, authentication, and data exchange.
- Collaborate with engineering on product fixes and with product managers on requirements.
- Create and maintain technical configuration guides and integration docs.
- Provide clear reproduction steps and technical evidence for escalations.
- Explain concepts clearly to both business and technical stakeholders.
Skills
Tools
Job description
Bask Health is seeking a Customer Engineer to help merchants implement and optimize integrations on our direct-to-consumer telehealth platform. You’ll build and configure workflows, assist with onboarding, and troubleshoot API, webhook, and authentication challenges alongside customer success and engineering teams.
You will translate business needs into technical configurations, support merchant storefronts, and contribute to documentation and best-practice guides for scalable implementations.
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