Platform Implementations Engineer - Customer Onboarding

Bask Health; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Bask Health is seeking a Customer Engineer, Platform Implementations to help merchants configure, troubleshoot, and successfully implement Bask Health's platform. This role is client-facing and combines software troubleshooting, technical onboarding, platform configuration, and customer enablement.

You will collaborate with Customer Success, Implementation Engineering, Product, and Software Engineering to resolve technical obstacles during onboarding and adoption, ensuring customers understand

Qualifications

• Bachelor's degree or higher in a relevant field.
• Hands-on experience troubleshooting web-based software platforms.
• Experience supporting technical onboarding or customer implementations.
• Strong understanding of web applications and software configuration concepts.
• Experience with REST APIs, HTTP fundamentals, and debugging tools.

Responsibilities

• Provide customer-facing technical guidance during Bask Health platform implementations.
• Help merchants understand supported configuration options and technical requirements.
• Troubleshoot storefront setup and customization-related issues.
• Investigate questionnaire configuration and workflow problems.
• Help resolve checkout-related implementation obstacles.
• Gather technical information about customer-reported software issues.
• Reproduce reported problems in approved testing environments.
• Analyze browser errors, HTTP responses, and application behavior.
• Troubleshoot supported API and integration configuration issues.
• Investigate authentication and technical setup problems.
• Document technical findings and troubleshooting steps.
• Prepare reproducible bug reports and engineering escalations.
• Collaborate with Software Engineering on complex platform issues.
• Communicate technical findings clearly to merchants.
• Explain platform functionality to non-technical customers.
• Coordinate with Customer Success Managers on technical blockers.
• Support customer adoption of approved platform capabilities.
• Help customers complete supported technical setup tasks.
• Identify recurring configuration mistakes and implementation challenges.
• Contribute to technical onboarding guides and troubleshooting documentation.
• Share recurring technical feedback with Product and Engineering.
• Assist with testing supported configurations and validating fixes.
• Coordinate with Implementation Engineers on complex customer requirements.
• Maintain accurate customer engineering records and technical case notes.
• Track assigned technical requests and follow-up responsibilities.
• Communicate proactively about implementation blockers and dependencies.
• Follow approved engineering change management procedures.
• Handle credentials and sensitive configuration information securely.
• Follow privacy, security, and access control requirements.

Skills

Customer-facing communication

Troubleshooting

Technical onboarding

REST APIs

Browser debugging tools

Documentation

Education

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field

Tools

Postman/Insomnia/curl

Git/GitHub

Jira/Linear/Zendesk

Job description

Bask Health is seeking a Customer Engineer, Platform Implementations to help merchants configure, troubleshoot, and successfully implement Bask Health's platform. This role is client-facing and combines software troubleshooting, technical onboarding, platform configuration, and customer enablement.

You will collaborate with Customer Success, Implementation Engineering, Product, and Software Engineering to resolve technical obstacles during onboarding and adoption, ensuring customers understand