Merchant Platform Product Manager (Junior)

Bask Health; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Bask Health in the United States seeks a Junior Product Manager for the Merchant Platform to help build and refine the tools merchants use to run Bask Health businesses.

You will collaborate with product managers, engineers, designers, and customer-facing teams to enhance onboarding, catalog management, pricing, subscriptions, and other platform workflows. This is an early-career role focused on ownership of smaller features from discovery to launch.

Qualifications

• Hands-on experience contributing to software products through coursework, internships, or work.
• Foundational understanding of software development and SaaS.
• Practical coding experience in JavaScript, TypeScript, Python, or similar.
• Ability to read code and communicate with engineers.
• Strong interest in technical product management for software-as-a-business.
• Strong analytical thinking and problem-solving skills.
• Ability to translate merchant problems into clear product requirements.
• Familiarity with how online businesses manage products, subscriptions, or operations.

Responsibilities

• Support product development across Bask’s merchant dashboard and tools.
• Help improve merchant onboarding, account configuration, and business setup workflows.
• Work on product catalog management, pricing configuration, subscription settings, and related merchant-facing features.
• Gather feedback from merchants and customer success teams to identify recurring problems and opportunities for improvement.
• Translate merchant needs into clear product requirements, user stories, and acceptance criteria.
• Take ownership of smaller product features and improvements from discovery through development, testing, and launch.
• Collaborate with engineers to understand technical requirements, APIs, integrations, and implementation tradeoffs.
• Work with designers to simplify complex configuration screens and improve the usability of merchant tools.
• Investigate merchant-reported bugs, reproduce issues, and document findings for engineering teams.
• Help improve how merchants manage storefront settings, product availability, and other business configurations.
• Support improvements to subscription management, billing-related workflows, and merchant account settings.
• Identify opportunities to reduce manual steps, configuration errors, and repetitive merchant tasks.
• Research e-commerce platforms and SaaS merchant tools to identify useful product patterns.
• Analyze merchant feedback, feature adoption, workflow completion, and other relevant product metrics.
• Participate in product discovery, prioritization, technical planning, and feature reviews.
• Support quality assurance, usability testing, and release validation for merchant-facing features.
• Maintain product documentation, implementation notes, and project updates.
• Work with customer success and operations teams to understand how product changes affect merchant workflows.
• Evaluate the effectiveness of shipped improvements and recommend additional iterations.

Skills

Software product experience

Development basics

Coding experience (JS/TS/Python)

Read code / communicate with engineers

Analytical thinking

Translate business needs into product

Cross-functional collaboration

Tools

Shopify

BigCommerce

WooCommerce

Jira

Figma

APIs

Job description

Bask Health in the United States seeks a Junior Product Manager for the Merchant Platform to help build and refine the tools merchants use to run Bask Health businesses.

You will collaborate with product managers, engineers, designers, and customer-facing teams to enhance onboarding, catalog management, pricing, subscriptions, and other platform workflows. This is an early-career role focused on ownership of smaller features from discovery to launch.