Merchant Lifecycle Specialist: Onboarding & Growth

IntelliPro Group; Washington (District of Columbia); On-site; USD 55,000 - 69,000; Full time

Job summary

IntelliPro Group in the United States is seeking a Merchant Lifecycle Associate to support the recruitment and onboarding of key merchants, reaching out via email and phone to leads and assisting Account Managers with onboarding requirements. The role involves coordinating with the GNE team to identify root causes and drive corrective actions.

Onsite in Seattle or New York, you will collaborate with cross-functional teams to gather project requirements, manage merchant communications, and help

Qualifications

• 1+ year of experience in internet/e-commerce, retail, merchant/product/content operations, project management, or governance and experience-related roles.
• Bachelor’s degree or above.
• Basic data analysis skills; proficient in system tools, SQL-based integrated data tools (no coding required), and Excel.
• Strong internal communication and collaboration skills; capable of handling crossfunctional communication with PM, operations, and business teams.

Responsibilities

• Support the recruitment and onboarding process of key merchants. Reach out to merchants via email and phone based on provided leads, assist Account Managers in communicating onboarding requirements, follow up on onboarding progress, and help resolve workflow bottlenecks.
• Follow up on key merchant Governance and Experience (GNE) matters: collect and clarify GNE issues faced by key merchants, coordinate with the GNE team and Account Managers to identify root causes, define solutions, support merchants in preparing appeal materials, and draft corrective action reports.
• Assist in key merchant strategic projects: collaborate with cross-functional teams including Merchant, Product, Marketing, and Content teams to gather and consolidate project requirements. For complex tasks, support Account Managers in execution; for routine tasks, independently handle items based on data, such as priority SKU submissions and key merchant reporting under platform rules.
• Summarize and consolidate process, product, and data issues identified during key merchant onboarding, GNE, and project follow-ups, and work with relevant teams to drive continuous improvements.

Skills

Data analysis

SQL-based tools

Excel

Communication

Project management

Education

Bachelor’s degree or above

Tools

SQL-based data tools

Job description

IntelliPro Group in the United States is seeking a Merchant Lifecycle Associate to support the recruitment and onboarding of key merchants, reaching out via email and phone to leads and assisting Account Managers with onboarding requirements. The role involves coordinating with the GNE team to identify root causes and drive corrective actions.

Onsite in Seattle or New York, you will collaborate with cross-functional teams to gather project requirements, manage merchant communications, and help