Mission-Driven Merchandise Processing Supervisor

tsainternal; South Lyon (MI); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in South Lyon, MI is hiring a Merchandise Processing Supervisor. You will oversee the production team, ensure quality control, and drive metrics to meet goals while maintaining efficient workflows and a positive shopping experience.

This full-time role requires evenings, weekends, and holiday availability, with pay between $14.73 and $17.73 per hour. Training is provided and opportunities for advancement exist within a values-driven, mission-focused environment.

Qualifications

• High School Diploma or GED required.
• Ability to pass pre-employment drug test and background check.
• Strong English communication skills.
• Basic math skills.
• Basic computer proficiency including payroll systems.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering positive understanding of policies and procedures.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.
• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.
• Opportunity to build retail and customer service skills.

Skills

Strong English communication

Basic math

Experience giving/direction

Education

High School Diploma or GED

Tools

Payroll systems

Job description

The Salvation Army Thrift Store in South Lyon, MI is hiring a Merchandise Processing Supervisor. You will oversee the production team, ensure quality control, and drive metrics to meet goals while maintaining efficient workflows and a positive shopping experience.

This full-time role requires evenings, weekends, and holiday availability, with pay between $14.73 and $17.73 per hour. Training is provided and opportunities for advancement exist within a values-driven, mission-focused environment.