Merchandise Supervisor

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

MSG Entertainment seeks a Food & Merchandise Supervisor to support the Senior Director of Merchandise Operations across MSG venues. You will lead frontline staff, maintain inventory, and ensure a top-notch guest and employee experience in a busy event-driven setting.

The ideal candidate has supervisory experience in high-volume venues, strong customer service, and solid computer skills (Word, Excel, POS, SharePoint). This role is onsite with competitive hourly pay.

Qualifications

• Minimum supervisory experience in a high-volume, fast-paced setting.
• 60+ college credit hours preferred or equivalent certifications.
• Merchandise operations and sales techniques knowledge required.
• Strong customer service and communication skills.
• Proficient with Word, Excel, POS systems.

Responsibilities

• Provide top-tier customer service for staff and guests.
• Communicate clear direction to staff in writing and verbally.
• Schedule and supervise a sizeable staff; monitor performance.
• Manage inventory for sports merchandising divisions.
• Oversee end-of-period inventory counts and controls.
• Utilize Workforce and SharePoint for scheduling and payroll.

Skills

Staff supervision

Customer service

Inventory management

Microsoft Word

Excel

POS systems

Team coaching

Effective communication

Education

60 credit hours of college coursework (2 years)

Tools

Word

Excel

POS systems

SharePoint

Workforce

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Food & Merchandise Supervisor supports the Senior Director of Merchandise Operations in overseeing day-to-day retail and merchandising activities across MSG venues. This role is responsible for leading front-line staff, maintaining inventory integrity, and ensuring an exceptional guest and employee experience in a high-volume, event-driven environment.

What will you do?

• Provide the highest example of customer-based service for our employees.
• Communicates effectively both verbally and in writing to provide clear direction to staff.
• Assigns and instructs employees in the details of work. Observes performance and encourages improvement.
• Highly responsive to emergencies in a fast paced, time sensitive environment.
• Ensures productivity, performance, and adherence to company policies and standards are followed.
• Assists the Senior Director, Merchandise Operations with all managerial functions inclusive of managing a sizeable staff.
• Train, coach, and develop employees while assisting with the facilitation of operational policies and strategy.
• Responsible for replenishing and maintaining inventory for sports merchandising divisions.
• Oversee inventory controls, conduct end of period inventory counts.
• Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and SharePoint.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• The ideal candidate will have a minimum of years supervisory experience in a high volume, fast paced
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Advanced knowledge with merchandise operations and sales techniques is essential. Arena or event based retail management experience is also preferred.
• Exceptional customer service skills are desired.
• Computer proficiency with extensive knowledge of Microsoft Word, Point of sale systems and Excel.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles whileensuring the upmost consistency.
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
• Demonstrated experience coaching, training and the ability to motivate a team is required.
• Must have excellent verbal and written communication skills. Effective communication with multiple organizational levels is required.
• Must be detail oriented and extremely organized with the ability to multi-task in a high volume, fast paced and deadline-oriented environment

Special Requirements

• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, working in inclement conditions, lead and assist in evacuation of guests and employees, ability to walk up
• and traverse downstairs, bending and constant motion is often required. Ability to work a flexible schedule including nights, weekends, holiday, and split days off; willing to travel to other venues as needed.

#LI- Onsite

Hourly Pay Range

$37—$37 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.