Merchandise Team Lead

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 30,686 - 43,704; Part time

Job summary

Madison Square Garden Entertainment Corp. is hiring a Food & Merchandise Team Lead to manage a location or set of locations on event nights, focusing on display and sales, guest relations, and proper use of equipment.

The role oversees staff, merchandising flow, and location upkeep to ensure a high-quality guest experience. The ideal candidate has at least 2 years of supervisory retail or sports merchandising experience, with training, cash handling, and POS operation skills.

Qualifications

• Minimum of 2 years supervisory experience in retail or sports merchandising.
• Experience in training staff, cash handling, and equipment operation.
• Ability to use the current POS system for transactions and inventory checks.
• Strong communication with staff and guests.
• Ability to operate and move merchandise throughout the store/stand.
• Flexibility to work event-driven schedules including nights, weekends, and holidays.

Responsibilities

• Conduct daily audits and monthly inventory for locations.
• Ensure outstanding guest service and adherence to company standards.
• Maintain knowledge of products, services, and systems.
• Assist with floor moves, merchandising, and display maintenance.
• Report issues to management from personnel, maintenance, or merchandise perspectives.
• Manage merchandise replenishment on the selling floor and monitor flow.
• Provide exceptional guest experiences while adhering to appearance guidelines.

Skills

Supervisory experience

Training

Cash handling

Equipment operation

POS system

Communication

Merchandise handling

Tools

POS system

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Food & Merchandise Team Lead is responsible for a location or collection of locations and their respective staff compliments. The Food & Merchandise Team Lead has a focus on merchandise display and sales, proper guest relations, and appropriate use and maintenance of facility equipment. This employee will be responsible for overall management of their location on event nights.

What will you do?

• Conducting daily audits, monthly location inventory, processing of employee time sheets.
• Ensuring that guests receive outstanding guest service in our locations, and staff at locations adhere to high standards that have been set out by Madison Square Garden.
• Maintains a good understanding of our products and services as well as our systems and practices.
• Assists implementing of floor moves, merchandising and display maintenance along with ensuring that the cleanliness and upkeep of our locations is maintained at a high level.
• Reporting to management any issue from a Personnel, Maintenance, or Merchandise standpoint.
• Ensures the processing and replenishing of merchandise on the selling floor by participating in receiving and monitoring merchandise flow.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on‑site.

What do you need to succeed?

• The ideal candidate will have a minimum of2 years supervisory experience in retail or sports merchandising.
• Must have previous experience in training, cash handling, equipment operation and management.
• Ability to process information/merchandise through the current computer register system (POS).
• Ability to communicate with all employees as well as guests.
• Must be able to operate and use all equipment necessary to run the respective merchandise store/stand.
• Ability to move or handle merchandise throughout the store.

Special Requirements

• This position is part‑time and scheduled on an event driven basis.
• Able to walk and stand during the entire shift.
• Lifting, pushing, pulling up to 25 lbs.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Onsite

Hourly Pay Range

$27—$27 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.