Merchandise Lead: Customer Experience & Team Growth

Meijer Great Lakes; Indiana; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Great Lakes is seeking a team member to support operations and deliver an exceptional shopping experience for customers. You will engage customers, communicate tasks to teammates, and help maintain Meijer standards across responsibilities.

The role emphasizes leadership, training, and collaboration with store leadership to improve service, sales, and profitability. Availability and a strong commitment to customer service are essential.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store

Skills

Customer service

Verbal communication

Written communication

Retail experience

Interpersonal skills

Influence others

Rapport building

Physical stamina

Problem solving

Job description

Meijer Great Lakes is seeking a team member to support operations and deliver an exceptional shopping experience for customers. You will engage customers, communicate tasks to teammates, and help maintain Meijer standards across responsibilities.

The role emphasizes leadership, training, and collaboration with store leadership to improve service, sales, and profitability. Availability and a strong commitment to customer service are essential.