Merchandise Associate, Greensboro Swarm

Hornets Basketball Brand; Greensboro (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Hornets Basketball Brand seeks a part-time Merchandise Associate to support the Greensboro Swarm store during home games for the 2025-26 season. You will greet fans, assist with merchandise, and help run promotions in a fast-paced arena environment.

The role requires 1-2 years in retail, strong customer service, and weekend availability, including game nights. Lift up to 50 lbs and stand for long periods are expected.

Qualifications

• 1-2 years of experience in retail environment.
• Demonstrated customer service skills.
• Experience in an arena environment or a professional/collegiate sports atmosphere.
• Able to stand for long periods and lift up to 50 lbs.

Responsibilities

• Welcomes customers by greeting them; offering them assistance.
• Engages with fans and helps in the execution of promotions.
• Directs customers by escorting them to racks and counters; suggesting items.
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Checks inventory on regular bases to maintain a fully stocked store front and trailer.
• Has the ability to meet Sales Goals.
• Processes sales, exchanges, and returns on POS system.

Skills

Customer service

Retail experience

High energy

Dependable

Weekend availability

Arena experience

Lifting 50 lbs

Job description

We are seeking enthusiastic and dependable individual with a professional demeanor. This position will be responsible for welcoming customers and offering them assistance with merchandise. The Merchandise Associate will work the retail store on home games for the team.

The Greensboro Swarm looking to hire a part-time Merchandise Associate for the 2025-26 basketball season.

Core Values

HSE embodies the following core values:

• Integrity
• Teamwork
• Accountability
• Resilience

Essential Duties and Responsibilities

• Welcomes customers by greeting them; offering them assistance.
• Ability to engage with fans and help in the execution of promotions
• Directs customers by escorting them to racks and counters; suggesting items.
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Checks inventory on regular bases to maintain a fully stocked store front and trailer.
• Has the ability to meet Sales Goals.
• Processes sales, exchanges, and returns on POS system.

Required Skills, Experience and Abilities

To perform the job successfully, you should demonstrate the following competencies:

• 1-2 years of experience in retail environment
• Demonstrated customer service skills
• High energy level
• Demonstrated customer service skills
• Experience in an arena environment or a professional/collegiate sports atmosphere
• Dependable
• Able to stand for long periods of time and lift, up to, 50 lbs.
• Available on weekends and all game nights (24 games). Available for special events during the season (i.e. season ticket holder viewing parties during weeks with away games)

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.