Merchandise Associate, Greensboro Swarm

Hornets-Basketball-LLC; Greensboro (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Hornets-Basketball LLC is seeking a friendly, dependable Merchandise Associate for the Greensboro Swarm home games during the 2025-26 season. You will greet fans, assist with merchandise, and help run promotions in an arena retail environment.

The role requires 1–2 years in retail, strong customer service, high energy, and weekend/game-night availability. You’ll stand for long periods, lift up to 50 lbs, and contribute to a positive game-day experience for supporters.

Qualifications

• 1-2 years of experience in retail environment
• Demonstrated customer service skills
• High energy level
• Experience in an arena environment or sports atmosphere
• Able to stand for long periods and lift up to 50 lbs
• Available on weekends and game nights

Responsibilities

• Welcomes customers and offers assistance with merchandise
• Engages fans and assists with promotions
• Directs customers to racks and counters and suggests items
• Provides product information and helps customers make selections
• Processes sales, exchanges, and returns on POS system
• Maintains fully stocked store front and trailer and helps meet sales goals

Skills

Customer service

Stand for long periods

Lift up to 50 lbs

Weekend availability

Energetic

Job description

We are seeking enthusiastic and dependable individual with a professional demeanor. This position will be responsible for welcoming customers and offering them assistance with merchandise. The Merchandise Associate will work the retail store on home games for the team.

The Greensboro Swarm looking to hire a part-time Merchandise Associate for the 2025-26 basketball season.

Core Values

HSE embodies the following core values:

• Integrity
• Teamwork
• Accountability
• Resilience

Essential Duties and Responsibilities

• Welcomes customers by greeting them; offering them assistance.
• Ability to engage with fans and help in the execution of promotions
• Directs customers by escorting them to racks and counters; suggesting items.
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Checks inventory on regular bases to maintain a fully stocked store front and trailer.
• Has the ability to meet Sales Goals.
• Processes sales, exchanges, and returns on POS system.

Required Skills, Experience and Abilities

To perform the job successfully, you should demonstrate the following competencies:

• 1-2 years of experience in retail environment
• Demonstrated customer service skills
• High energy level
• Demonstrated customer service skills
• Experience in an arena environment or a professional/collegiate sports atmosphere
• Dependable
• Able to stand for long periods of time and lift, up to, 50 lbs.
• Available on weekends and all game nights (24 games). Available for special events during the season (i.e. season ticket holder viewing parties during weeks with away games)

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.