Merchandise Lead Associate

Gondola; Duluth (GA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Complimentary tickets to home games

Pregame staff meal

Hands-on experience in sports industry

Job summary

Georgia Swarm in Duluth, GA is seeking a Merchandise Lead Associate to oversee game-day and seasonal retail operations. You will manage inventory, coordinate team members, and optimize displays to enhance the fan shopping experience at Gas South Arena.

This role requires high energy, strong communication, and a willingness to work evenings, weekends, and holidays throughout the December–May season. You will use Square for transactions, help fulfill online orders, and ensure accurate labeling and

Qualifications

• High-energy, friendly personality with strong customer service approach.
• Outstanding communication skills for diverse audiences.
• Ability to communicate with coworkers, guests, and managers.
• Appreciation for diverse cultures and ability to relate to diverse backgrounds.
• Willingness to work long hours on game days, weekends, and holidays.
• Ability to lift and move boxes up to 50 pounds.
• Must stand and move throughout shifts.
• Assist retail brand ambassador team as needed.

Responsibilities

• Seasonal position requiring attendance at all Georgia Swarm home games (Dec–May), plus 3–8 hours/week on non-game days for inventory, online orders, and merchandise prep.
• Act as primary point of contact between management and merchandise associates; disseminate information and ensure alignment.
• Lead accurate inventory counts, maintain records, and identify discrepancies.
• Keep merchandise organized, neatly presented, and accessible on storage and sales floor.
• Pull and prepare merchandise for sale; ensure timely replenishment on game days.
• Set up and teardown of merchandise displays and sales areas for game days and events.
• Monitor and manage merchandise operations on game days; resolve issues and maintain flow.
• Serve as primary contact for merchandise team; provide training and operational support.
• Identify operational bottlenecks to maintain efficiency and customer satisfaction.
• Must work all games; flexible schedule required.
• Deliver excellent customer service by greeting fans and assisting with selections.
• Operate Square POS; process transactions and handle cash/credit.
• Learn loaded ticket functions and promotions for eligible customers.
• Maintain product knowledge; ensure correct labeling and displays.
• Recommend and locate merchandise based on customer needs.
• Other duties and projects as assigned by management.
• Have reliable transportation to and from games.
• Pick, pack, and fulfill online orders with shipping accuracy and timely delivery.

Skills

High-energy

Friendly personality

Outstanding communication

Communication with coworkers/guests

Diversity awareness

Work long hours on game day

Lifting up to 50 pounds

Standing and moving during shift

Assist brand ambassador team

Job description

# Merchandise Lead Associate## Georgia Swarm•### @GeorgiaSwarmPosted on 8/9/2026•Part-time## Job Description**ABOUT**The Georgia Swarm Professional Lacrosse Organization is an esteemed member of the National Lacrosse League and the leading box lacrosse team in the greater Atlanta region. Our front office is based in Duluth, GA, and our games take place at the Gas South Arena.**Position:** Merchandise Lead Associate**Location:** Gas South Arena – Duluth, GA**Employment Type:** Seasonal, Part-Time**Compensation:** $ Hourly**Schedule:** Required to work all Georgia Swarm home games (December–May) plus approximately 3–8+ hours per week on non-game days as needed.**EXPECTATIONS:**Are you a highly organized and proactive individual with a passion for retail and a knack for leadership? We're looking for a dedicated **Merchandise Lead Associate** to be the linchpin of our merchandise operations, ensuring everything runs seamlessly from inventory to game day sales. In this vital role, you'll bridge the gap between our management team and the rest of the merchandise team, helping us deliver an exceptional experience for our fans. Our work environment is fast paced and energetic, so we’re looking for someone with positivity, a great sense of urgency who is a quick learner and can think quickly, but logically in key situations. This role provides exposure to the Atlanta sports business community to make connections and insights into a growing team in the sports industry in metro Atlanta. We pride ourselves on giving the opportunity for a truly motivated individual to leave this role fully ready to launch their career.**QUALIFICATIONS:*** High-energy, friendly personality* Outstanding communication skills* Ability to communicate with coworkers, guests, and managers* Understanding and appreciation for diverse cultures and an ability to relate well with individuals of diverse backgrounds* Work long hours on game day, weekends, and holidays* Ability to lift and move boxes up to 50 pounds at once* Associates will be required to stand and move throughout their shift* Assisting retail brand ambassador team as needed**RESPONSIBILITIES:*** Seasonal position requiring attendance at all Georgia Swarm home games (December–May), plus approximately 3–8 hours per week during non-game days for inventory management, online order fulfillment, and merchandise preparation as needed.* Act as the primary point of contact and communication between the management team and all other merchandise associates, disseminating information and ensuring alignment.* Take the lead on accurate inventory counts, maintaining meticulous records, and identifying discrepancies.* Ensure all merchandise is logically organized, neatly presented, and easily accessible within storage areas and on the sales floor.* Efficiently pull and prepare merchandise for sale as needed, ensuring timely replenishment on game days and other events.* Play a key role in the setup and teardown of merchandise displays and sales areas for all game days and special events.* Proactively monitor and manage merchandise operations on game days, anticipating needs, resolving issues, and ensuring a smooth and efficient flow of sales.* Serve as the primary point of contact for merchandise associates, providing communication, training, and operational support throughout the season.* Identify and address any operational challenges or bottlenecks to maintain efficiency and customer satisfaction.* Must work all games throughout the season (Dec. – May), a flexible schedule is also a must* Deliver exceptional customer service by greeting fans, answering questions, and assisting with merchandise selection.* Operate the Square point-of-sale system, process transactions accurately, and handle cash and credit card payments.* Learning the loaded ticket functions and other promotional discounts for eligible customers* Superior product knowledge of all brands and materials while ensuring that all merchandise is correctly labeled and displayed* Recommend, select, and help locate or obtain merchandise based on customers' needs* Other duties, functions, and special projects and responsibilities as assigned by the manager* Have reliable transportation to and from work for all games* Pick, pack, and fulfill Georgia Swarm online merchandise orders while maintaining shipping accuracy and timely delivery.**REQUIREMENTS:*** Previous retail, merchandise, inventory, or customer service experience preferred.* Experience using point-of-sale systems (Square preferred).* Strong organizational and inventory management skills.* Ability to multitask in a fast-paced event environment.* Excellent communication and leadership skills.* Reliable transportation to Gas South Arena.* Ability to lift up to 50 pounds.* Ability to stand for extended periods.* Available to work evenings, weekends, and holidays throughout the NLL season.**WORKING CONDITIONS AND PHYSICAL DEMANDS:*** Must possess the ability to work a flexible schedule that includes long hours. Ability to lift, push or pull up to 50 lbs and stand on feet for long periods of time and at times working in an extremely loud environment.* The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**BENEFITS:*** (4) complimentary tickets to each home game* Pregame staff meal provided before each home game* Hands-on experience in the sports/entertainment industry We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.