Merch Shop Programs Lead - Global Ops & Events

CBRE HV; Mountain View (CA); On-site; USD 71,000 - 95,000; Full time

Job summary

CBRE is seeking a Workplace Program Supervisor for the Merch Shop in the Bay Area. The role delivers high-touch service, leads the merchandising program, and guides cross-functional teams to ensure brand-compliant, efficient operations.

Requirements include a HS diploma or GED (associates/bachelor’s preferred), plus experience in concierge/hospitality or customer service. The role involves onsite events and strict adherence to policies.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Strong customer service and supervisory capabilities.
• Experience with merchandising programs and vendor coordination is a plus.

Responsibilities

• Provides high-touch customer service, operational leadership, and strategic guidance for the Merch Shop.
• Oversees day-to-day workflows, training frameworks, and ticketing/alias management.
• Maintains master process docs, training plans, and reference guides for coordinators.
• Manages vendor relationships, brand guidelines, and risk/security reviews.
• Drives program operations, budgets, and cross-functional communication.
• Coordinates onsite swag events and Bay Area activities.

Education

HS Diploma or GED

Associates or Bachelor's degree preferred

Tools

Google Sheets

Google Workspace

Excel

Job description

CBRE is seeking a Workplace Program Supervisor for the Merch Shop in the Bay Area. The role delivers high-touch service, leads the merchandising program, and guides cross-functional teams to ensure brand-compliant, efficient operations.

Requirements include a HS diploma or GED (associates/bachelor’s preferred), plus experience in concierge/hospitality or customer service. The role involves onsite events and strict adherence to policies.